No longer accepting applications
Service Delivery Manager — IT Infrastructure Services
TECEZEthane, maharashtra, in13 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • thane, maharashtra, in
Related jobs
Service Level Management : Manage complete service delivery for End User and Asset Management, ensuring adherence to security compliance, SLAs, and high-quality standards.
ITSM Tool Management : Overs...Show moreLast updated: 30+ days ago
- Promoted
Manager - IT Application Support - Powai
Hiranandani Financial Servicesmumbai, maharashtra, in Manager of IT Applications to manage implementation and support of our LOS application.This role involves overseeing the applications, ensuring operational efficiency, optimizing system performance...Show moreLast updated: 6 days ago
- Promoted
Business Development Manager - Managed IT Infrastructure Services
Velocis Systems Private Limitedmumbai, maharashtra, in Velocis Systems Private Limited is an IT solutions and services provider based at various locations in India.With a focus on accelerating digital transformation journeys, Velocis partners with cust...Show moreLast updated: 1 day ago
- Promoted
Information Technology Delivery Manager
KnowledgeWorks Global Ltd.mumbai, maharashtra, in Hybrid role : Monday to Thursday - Work from home, Friday work from office.Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Manager — It Infrastructure Services
TECEZEDombivli, Republic Of India, IN Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 2 hours ago
Manager - Corporate IT (Service Delivery)
ScaleneWorksMumbai, Maharashtra, IndiaQuick Apply
- Promoted
IT Service Continuity Manager
RED Globalnavi mumbai, maharashtra, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
Delivery Manager
Accenture in IndiaMumbai, Maharashtra, India User-Generated Content Moderation - Content Moderation.Enable a superior brand experience, accelerates responsible growth and creates a secure environment.
Global CXL / SDL will work with various tea...Show moreLast updated: 6 days ago
- Promoted
IT Service Transition Manager
ConfidentialDelhi, Kolkata, Mumbai Key Accountabilities and Main Responsibilities.Continuously enhance and refine the Operational Readiness (OR) Framework and Methodology to drive ongoing improvement and embed an Information Technol...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Service Delivery Manager
ConfidentialMumbai, India JOB PROFILE : Service Delivery Manager.Service Delivery Manager's role is to oversee the IT Service Delivery Team (both In-house and Outsourced) and ensure that the end users are receiving appropria...Show moreLast updated: 10 days ago
- Promoted
Services Delivery Manager
ConfidentialMumbai, India Snowflake is about empowering enterprises to achieve their full potential u2014 and people too.With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for...Show moreLast updated: 10 days ago
- Promoted
Service Delivery Manager - ITIL
Spectral ConsultantsMumbai Description : Service Delivery Manager - ITIL & Operations Location : Mumbai Work Mode : Onsite | 6 ...Show moreLast updated: 27 days ago
- Promoted
Delivery Manager - IT
ConfidentialNavi Mumbai, Mumbai, India About us One Point One Solutions is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth.
We are certified by ISO 9001 : 2015, ISO / IES 27...Show moreLast updated: 10 days ago
- Promoted
Regional Service Delivery Manager
ConfidentialMumbai, India We are seeking an experienced Service Delivery Manager to act as the Single Point of Contact for customer concerns, critical events, and major incidents across the region.You will drive customer sa...Show moreLast updated: 30+ days ago
- Promoted
IT Ariba Applications Manager
Nouryonmumbai, maharashtra, in At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually.
We create innovative and sustainable solutions for our customers to ...Show moreLast updated: 30+ days ago
- Promoted
SAP Application Services Delivery Manager
LTIMindtreemumbai, maharashtra, in SAP Application Services Delivery Manager.SAP with at least 5 years in AMS leadership roles.The SAP Application Services Manager will lead the end-to-end delivery and operations of SAP Application ...Show moreLast updated: 24 days ago
- Promoted
Team Computers - Program / Operations Manager / IT Infrastructure Manager
Teams ComputersMumbai, India Program Manager / Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals.
Focus on high-level strategic...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager, IT Applications
BITSoM - BITS School of ManagementKalyan, Maharashtra, India Position Title : Senior Manager, IT Applications Location : BITS Mumbai Campus Experience Required : ~15 years Reporting To : VP – IT Role Overview The IT Application Manager will be accou...Show moreLast updated: 30+ days ago
- Promoted
Service Deliver Manager
Tata Consultancy ServicesMumbai, Maharashtra, India Tata Consultancy Services is hiring for.WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra,.Experience in Service Del...Show moreLast updated: 5 days ago