Key Account Manager

Job Responsibilities

• Develops and maintains long-term relationships with accounts.
• Generate revenue among client accounts, including upselling and cross-selling.
• Collection of the raised invoices by the CSM.
• Operates as the single point of contact for assigned customers.
• Makes sure clients receive requested products and services in a timely fashion.
• Communicates client needs to Decimal.
• Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.
• Forecasts and tracks client account metrics.
• Manage projects via delivery leads / PMs within client relationships, working to carry out client goals while meeting company goals.
• Identifies opportunities to grow business with existing clients.
• Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service.
• Service multiple clients concurrently, always meeting deadlines.
• Coordinates for Prepare Requirement Document.
• Achieve high Customer Satisfaction (CSAT).

Desired Skills

Location will be Mumbai / Gurgaon