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Key Account Manager

Key Account Manager

Decimal TechnologiesMumbai, Maharashtra, India
2 days ago
Job description

Job Responsibilities

  • Develops and maintains long-term relationships with accounts.
  • Generate revenue among client accounts, including upselling and cross-selling.
  • Collection of the raised invoices by the CSM.
  • Operates as the single point of contact for assigned customers.
  • Makes sure clients receive requested products and services in a timely fashion.
  • Communicates client needs to Decimal.
  • Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.
  • Forecasts and tracks client account metrics.
  • Manage projects via delivery leads / PMs within client relationships, working to carry out client goals while meeting company goals.
  • Identifies opportunities to grow business with existing clients.
  • Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service.
  • Service multiple clients concurrently, always meeting deadlines.
  • Coordinates for Prepare Requirement Document.
  • Achieve high Customer Satisfaction (CSAT).

Desired Skills

  • Excellent interpersonal skills with the ability to quickly build rapport with clients.
  • MBA from a reputable college.
  • Business knowledge of Banking, including Assets and Liabilities.
  • Strong connections in the industry will be preferable.
  • High comprehension capability and organizational skills.
  • Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.
  • Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.
  • Capable of multitasking in different domains.

    • Location will be Mumbai / Gurgaon

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    Key Account Manager • Mumbai, Maharashtra, India