Customer Support Executive (Construction Industry)

Experience : 1-2 years

Job Summary :

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year experience or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to our clients in the construction industry. This role will involve both office-based and on-site support, requiring occasional visits to customer construction sites

Responsibilities

Respond to customer inquiries and provide timely and accurate resolutions via phone, email, or other communication channels.

Assist customers with product-related queries, technical issues, and troubleshooting, ensuring their needs are met efficiently.

Collaborate with cross-functional teams, including sales and technical, to address customer concerns and enhance customer satisfaction.

Maintain a comprehensive understanding of our product offerings and stay updated on any changes or improvements.

Schedule and coordinate on-site visits to customer construction sites to provide personalized support and address specific requirements.

Conduct product demonstrations and training sessions for clients, ensuring they fully understand the features and functionalities of our products.

Keep detailed records of customer interactions, feedback, and inquiries to identify trends and improve service quality.

Gather customer feedback and communicate it internally to help drive product enhancements and updates.

Follow up with customers to ensure their issues are resolved and provide continuous support throughout their journey with our company.

Assist in managing customer accounts, updating contact information, and maintaining accurate records in our CRM system.

Requirements :

Bachelor's degree in any discipline or relevant field.

Excellent verbal and written communication skills.

Strong problem-solving and analytical abilities to troubleshoot and resolve customer issues effectively.

Customer-centric approach with a strong commitment to delivering exceptional service.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to travel and visit customer construction sites when required.

Basic knowledge of construction industry practices and terminology is a plus.

Proficiency in using MS Office applications and CRM software.