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ServiceNow Expert

ServiceNow Expert

SS Consulting KochiLucknow, IN
7 days ago
Job description

We’re hiring a seasoned ServiceNow professional for our german client with a passion for platform innovation, process automation, and cutting-edge digital experiences. This role blends hands-on expertise in core ITSM / HRSD modules with modern skills in Now-Mobile , Agent Apps , and AI-powered features like Gen AI , Now Assist , and Virtual Agent .

Experience : 3+ years | Location : Kochi / Chennai / Pune | Type : Full-Time

If you’re someone who can elevate enterprise experiences through deep platform knowledge and smart automation, we want to talk to you!

Key Responsibilities

  • Administer and support the ServiceNow platform , including user and access management, upgrades, patching, and performance tuning.
  • Configure and enhance ITSM modules : Incident, Problem, Change, Request, and Knowledge Management.
  • Implement and optimize HR Service Delivery (HRSD) : Case Management, Employee Self-Service, and HR workflows.
  • Design and deploy Now-Mobile and Agent Apps for seamless mobile service experiences.
  • Integrate and manage Gen AI capabilities including Now Assist , AI Agents , and Predictive Intelligence .
  • Configure and manage Virtual Agents to enhance self-service and automate support tasks.
  • Implement Knowledge Management systems that support proactive issue resolution.
  • Support and streamline Asset Management using ServiceNow tools.
  • Deploy Dynamic Translation features to enable global, multilingual user experiences.
  • Customize applications using scripting languages ( JavaScript, Business Rules, UI Policies, Client Scripts ).
  • Collaborate with cross-functional teams to understand business needs and deliver scalable ServiceNow solutions.
  • Ensure compliance with platform governance, security, and best practices.
  • Create training materials and offer user support across the organization.

Mandatory Skills & Tools

  • 3+ years of hands-on experience with ServiceNow Administration and Development.
  • Strong expertise in :
  • ITSM module configuration (Incident, Problem, Change, Request, Knowledge)
  • HRSD module implementation
  • Now-Mobile & Agent Apps
  • Gen AI, Predictive Intelligence, Now Assist, AI Agents
  • Virtual Agent configuration
  • Knowledge and Asset Management
  • Dynamic Translation
  • Experience with platform scripting : JavaScript, Business Rules, Client Scripts, UI Policies.
  • Familiarity with REST / SOAP APIs , Web Services , and MID Servers .
  • Proven ability to analyze requirements and build scalable, efficient solutions.
  • Strong verbal and written communication skills.

    • Preferred Certifications

  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Application Developer (CAD) – Preferred
  • Additional certifications in ITSM , HRSD , or AI modules – a plus
  • Experience working in Agile or ITIL-based environments is desirable.

    • Why Work With them?

  • Be part of a tech-forward team at the forefront of enterprise automation and digital service delivery.
  • Work on high-impact, AI-driven ServiceNow projects .
  • Grow with a company that values innovation , collaboration , and continuous learning .
  • Competitive compensation + flexible / remote work options.