Developer Relations Support Engineer

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Join our Developer Experience team as a Developer Support Engineer and play a pivotal role in empowering developers to unlock the full potential of the Adobe Express developer platform. This position combines technical expertise with a strong focus on developer experience to deliver outstanding technical support to our developers. As a key member of our team, you will help external developers seamlessly integrate with our platform to build innovative digital experiences.

What you'll do

• Collaborate closely with developers and partners to troubleshoot issues by replicating problems, reviewing and creating code snippets, and providing clear, actionable solutions.
• Diagnose and resolve complex issues involving APIs, integrations, and custom configurations within the Adobe Express platform.
• Establish expectations by providing clear timelines for issue resolution and offering updates when necessary.
• Effectively communicate complex technical information in an easy-to-understand and straightforward way.
• Actively participate in community forums, addressing technical challenges and elevating issues according to customer SLAs to ensure a smooth developer experience.
• Refine and scale our support processes by identifying areas for improvement and implementing changes to increase the efficiency and effectiveness of the service we provide to our developers.
• Identify patterns and common issues, record them, and share insights with the broader team to scale support and prevent repetitive problems for developers.
• Provide clear and concise documentation and mentorship to developers, ensuring they can successfully and efficiently implement our tools.
• Monitor and analyze support metrics to identify trends and opportunities for improvement.
• Collaborate with various teams across different time zones and countries to effectively resolve issues.

Requirements

8+ years of experience is required at the minimum with a base location in Bangalore.

Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

Skills Required

Javascript, adobe creative cloud , Apis