Ambak - City Head - Operations

Key Responsibilities

• Team Ownership : Manage the Banking Team and Loan Advisors; drive login-todisbursal rigor
• Partner Management : Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations
• Funnel Governance : Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time
• Credit Coordination : Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals
• Daily Dashboards : Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity
• Process Adherence : Ensure compliance on documentation, tagging and sourcing
• Stakeholder Communication : Liaise with Sales, Credit, Tech & Product for escalations and process interventions

(ref : iimjobs.com)