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Customer Relationship Manager

Customer Relationship Manager

HnH Placement Pvt. Ltd.Pune, IN
3 hours ago
Job description

Urgent Requirement for a Real Estate Giant in Mumbai

Job Title : Customer Relationship Managers CRM (AM / DM level) - Real Estate

Experience Required : 4 to 6 years of CRM experience with any organization other than Real Estate

Budget : Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)

_(Additional Perks : This role includes incentives based on collections performance and loyalty-driven sales achievements)_

  • Culture Fit & Work Structure :

9 hour workday

Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's

  • Location :
  • Mumbai (Head Office – Mahalaxmi)

    • Education : Graduates or PGDMs preferred

  • Key Responsibilities :
  • Customer Engagement
  • Manage lifecycle relationships with ~250 customers across allocated segments / projects.
  • Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty.
  • Drive customer delight through responsiveness, personalisation, and high-touch service.
  • Revenue Ownership
  • Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.
  • Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations.
  • Improve engagement and mindshare to unlock loyalty and renewal potential.
  • Service Excellence
  • Ensure query resolution within defined TATs; maintain a low complaint escalation rate.
  • Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages.
  • Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers.
  • _Process, Systems & Reporting_
  • Keep all CRM systems and trackers updated with accurate, real-time data.
  • Maintain documentation hygiene across customer files, transaction records, and communication logs.
  • Track customer satisfaction and share actionable insights for process enhancement.
  • _Culture & Contribution_
  • Represent Company’s values through respectful, professional, and customer-first behaviour.
  • Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios.
  • Bring market intelligence and service innovation ideas from outside-in.
  • Looking for Immediate Joiners

    • Please contact 9819206976 via a message on whatsapp or email resume at hazel.wilson@hnhplacement.com

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    Relationship Manager • Pune, IN

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