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Email Support Specialist

Email Support Specialist

GartnerGurugram, Haryana, India
3 days ago
Job description

Job Title : Email Customer Support

Location State : Haryana

Location City : Gurgaon

Experience Required : 2+ Year(s)

CTC Range : 3.80 LPA

Shift : 1PM - 10PM; 6AM - 3PM; 9PM - 6PM

Work Mode : Hybrid

Employment Type : Contract

Skills : Email Support, CRM, and Communication Skills

Company Name : VARITE INDIA PRIVATE LIMITED

About The Client : An American research and advisory firm focusing on business and technology topics. It provides its products and services through research reports, conferences, and consulting.

About The Job :

The primary responsibility of the role is to support Client’s Research Engagement Services team with the timely processing of internal and external email volume.

Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 1PM - 10PM; 6AM - 3PM; 9PM - 6PM IST.

Essential Job Functions :

Key responsibilities include :

  • Monitoring assigned email boxes and promptly processing emails into Client’s CRM database during working hours.
  • Creating Service Requests (SRs) in Client’s CRM system as the requests are received.
  • Monitoring a general queue for SRs and promptly routing them to the appropriate teams
  • Provide training and shadowing for new associates in this role.
  • Maintaining a record of emails processed

On a typical day you will :

  • Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
  • Work with teammates and build strong working relationships with the Client Research & Advisory Expert community.
  • Receive unlimited access to all Client research content.

    • Qualifications :

  • Proficient in English language
  • Great written and verbal communication skills
  • Ability to provide world-class service by engaging directly with internal partners and clients
  • Strong customer service mindset
  • Strong time management and organizational skills
  • Ability to prioritize tasks effectively
  • Attention to detail
  • Ability to use problem solving skills to highlight urgent issues, when needed.
  • Ability to learn new systems and tools quickly
  • Ability to work independently and as part of a team
  • Ability to work with cross functional teams
  • Preferred : Prior work experience in customer service
  • Preferred : Experience working across multiple time zones
  • Bachelor's degree

    • How to Apply : Interested candidates are invited to submit their resume using the apply online button on this job post.

    Equal Opportunity Employer : VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

    Unlock Rewards : Refer Candidates and Earn.

    If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

    Exp Req - Referral Bonus

    0 - 2 Yrs. - INR 5,000

    2 - 6 Yrs. - INR 7,500

    6 + Yrs. - INR 10,000

    About VARITE : VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

    Interested candidates share resume to : tanu.kumari@varite.com

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    Email Support Specialist • Gurugram, Haryana, India