Technical Support Engineer

Job Description

Job Title : Technical Support Engineer

Location : Chetla, Kolkata

Job Type : Full-Time

Job Summary :

The Technical Support Engineer is responsible for providing first-line technical support over the phone. The role involves addressing technical and non-technical issues, troubleshooting user queries and ensuring timely resolutions. This role demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment.

Requirements

Key Responsibilities :

Answer inbound calls from users seeking technical support or assistance with service-related issues.

Provide effective, clear, and professional communication

Manage multiple calls simultaneously and maintain a high level of service quality.

Provide step-by-step guidance to users on troubleshooting methods

Educational Qualification :

ITI / Diploma / B.Tech in Electronics / Electrical

A bachelor’s degree in Computer Science, or a related field (BCA)

Benefits

PF, ESIC, Flexible timing

Requirements

Key Responsibilities : Answer inbound calls from users seeking technical support or assistance with service-related issues. Provide effective, clear, and professional communication Manage multiple calls simultaneously and maintain a high level of service quality. Provide step-by-step guidance to users on troubleshooting methods Educational Qualification : ITI / Diploma / B.Tech in Electronics / Electrical A bachelor’s degree in Computer Science, or a related field (BCA)