Team Lead, Amazon Freight LTL, Team Lead

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience / business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She / he should be able to come up with process improvements drive them through completion.

Key job responsibilities

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

• Developing and / or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors / Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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