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IT Support Specialist

IT Support Specialist

Bankers without BoundariesDelhi, India
29 days ago
Job description

The IT Support Specialist role is responsible for implementing IT procedures website development and providing best practice solutions to improve individual and / or firm wide efficiencies across BwBs technologies.

The day-to-day responsibilities include providing Microsoft 365 support across the BwB team updating and maintaining the BwB website (Operating on WIX) troubleshooting additional issues across BwB hardware software and network. In providing this support the IT Support Specialist will be collaborating across the wider BwB team being able to provide real-time solutions to IT issues faced or produce timely updates / maintenance as required.

The IT Support Specialist will also provide back up support to any IT Product Development projects taking place across the firm.

While the BwB team works across multiple time zones the predominate internal stakeholders for this role are based across the UK / EU / Africa with responsiveness across these business hours expected.

Technologies  (Including but not limited to)

  • Microsoft Office 365
  • Operating Systems - OSX 10-11 Windows 10-11
  • Slack

Experience

  • Experience in Microsoft Office 365 is essential
  • Experience in Operating Systems OSX 10-11 Windows 10-11
  • Fully conversant with WIX with previous experience in WIX website development
  • Experience providing IT support for users in a fully remote environment
  • Extensive knowledge of system security and procedures for protecting BwBs data from intrusion or corruption
  • Excellent communication and customer support skills
  • Advanced knowledge about hardware and software configuration
  • Ability to prioritise tasks and create work schedules with minimal supervision
  • Excellent troubleshooting creative and technical problem-solving skills

    • Qualifications :

  • Excellent English and written communication (C2 level)
  • Graduate degree-level qualification (Highly desirable) in information systems or computer science ( BCA or higher equivalent qualifications)

    • Additional Information :

    This is a fully remote home-office-based position offered on a 6 month contract with the potential to evolve into a longer-term opportunity.

    Remote Work : Employment Type :

    Full-time

    Key Skills

    Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

    Experience : years

    Vacancy : 1

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    It Support Specialist • Delhi, India