Assistant Operations Manager

Job Title : Operations Manager / Assistant Manager – Travel Customer Service

Location : Onsite – CG Road, Ahmedabad

Working Days : 5.5 Days

Accommodation Provided : Yes, for outstation candidates

Meal Facility : Two-time meal provided

Experience Required : Minimum 5+ years in an International Travel Company

Team Size Managed : 30+ employees

About the Role

We are looking for a dynamic Operations Manager / Assistant Manager with strong expertise in Travel Customer Service Operations. The ideal candidate must have experience managing large teams, ensuring high-quality service delivery, and working with global clients. A background in international travel processes and contact center operations is essential.

Key Responsibilities

• Lead and manage a team of 100+ travel customer service professionals ensuring smooth day-to-day operations.
• Oversee service delivery, performance management, SLA adherence, and quality metrics.
• Handle client communication (international clients) and escalate issues with timely resolution.
• Monitor queue management, workforce planning, shift scheduling, and resource allocation.
• Conduct regular team reviews, coaching, training, and performance improvement plans.
• Analyse operational data and prepare weekly / monthly reports for management.
• Ensure compliance with company policies, process updates, and client requirements.
• Support new process transitions, SOP creation, and system implementation as per business needs.

Required Skills & Qualifications

Why Join Us?