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L1 & L2 Network Support

L1 & L2 Network Support

SnaphuntMumbai, India
28 days ago
Salary
₹180,000.00 yearly
Job description

The Offer

  • Leadership Role
  • Flexible working options
  • Work within a company with a solid track record of success

The Job

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Designing, maintaining and supporting the network infrastructure.
  • Monitoring system performance and ensuring reliability and availability.
  • Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
  • Providing Level 2 support and troubleshooting as and when required.
  • Configuration, installation, maintenance and lifecycles planning of various network devices and services (routers, switches, firewalls, load balancers, VPN etc. .).

    • The Profile

  • You possess a Degree / Diploma in Computer Science, Engineering or related field.
  • You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
  • You have excellent communication and interpersonal skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders
  • You are highly goal driven and work well in fast paced environments
  • You are willing to undertake 30-60% travel.

    • The Employer

    Our client is a ‘One Stop’ solution for all your IT, Telecommunications, Cloud, Security & Networking needs. Our client offers managed IT needs, managed Enterprise / SME Internet, managed Broadband, SD-WAN solutions, Managed WIFI, & FTTx FTTH & to Real Estate companies, Townships & any kind of Networking solutions.