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Sr. Associate - Customer Services - Projects

Sr. Associate - Customer Services - Projects

Skill VentoryNew Delhi, IN
30+ days ago
Job description

Roles and Responsibilities

  • This person will be a part of the Customer Service Strategy Team and shall be working as a part of the Projects Team.
  • To lead, design and implement strategy for the CS Function which provides adequate channels for customers to interact, ensure an omni-channel customer experience
  • Create roadmap and project schedule and project management plan with resource and material requirements.
  • Resolving issues as appropriate to ensure projects are executed within the agreed schedule, cost and performance
  • Plan, specify and maintain projects in line with the strategic plan / roadmap
  • Develop a comprehensive Customer Experience vision and strategy for Customer Engagement, Tiering etc.
  • Lead the efforts and process to gather and create requirements for process improvements.
  • Evaluate the impact of your changes by analyzing data sharing insights with the broader team
  • Cross Sell : Enable cross sell through well designed use cases covering various channels, track and improve conversions.
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Customer Service Associate • New Delhi, IN