Modern Trade Account Operations Lead

About Us :

Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results.

Position Summary :

We are looking for a detail-oriented and proactive Logistics Executive for Modern Trade to join our beauty brand team. The ideal candidate will play a key role in managing communication and coordination with modern trade partners like Reliance, Nykaa, Dmart, Lifestyle, Apollo, Shoppers Stop, etc ensuring timely resolution of queries, seamless order processing, and strong partner relationships.

Roles & Responsibilities :

• Act as the primary point of contact for modern trade partners regarding orders, stock, and returns.
• Coordinate with internal teams (sales, supply chain, logistics, finance) to ensure timely order fulfilment and issue resolution.
• Track and follow up on payments, claims, and debit notes from modern trade partners.
• Ensure all promotional materials, product updates, and assets are shared and updated on partner platforms.
• Manage stock reconciliation, expiry tracking, and damage / shortage resolution.
• Assist in onboarding new stores or accounts within the modern trade channel.
• Maintain and update customer databases, reports, and performance trackers.
• Monitor customer feedback and complaints, ensuring timely resolution.
• Support the sales team with insights gathered from partner communication.

Experience & Skills :

Location : Marol, Andheri