Service Delivery Manager - Manufacturing & Quality Applications
Cognizantlucknow, India5 days ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • lucknow, India
Related jobs
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZElucknow, uttar pradesh, in Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Manager
INFOCRATSlucknow, uttar pradesh, in Technical Project / Delivery Manager (Microsoft.We are seeking a highly skilled and experienced.NET technologies to lead end-to-end delivery of enterprise-grade software solutions.You will act as the...Show moreLast updated: 4 hours ago
- Promoted
- New!
Managed Services – Service Delivery Manager
Buxton Consultinglucknow, uttar pradesh, in Service Delivery Manager (Managed Services).Work Hours : India time with overlap to U.Must clear a thorough background check.
Location : India (Remote or Hybrid, depending on city).Must be available t...Show moreLast updated: 3 hours ago
- Promoted
- New!
Regional Service Delivery Head
TagLucknow, IN The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).
This role ensures that regiona...Show moreLast updated: 7 hours ago
- Promoted
Service Manager
SV Management ConsultantsLucknow, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 6 days ago
- Promoted
Delivery Lead
RapidBrainsLucknow, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago
- Promoted
Delivery Manager
Programmers.iolucknow, uttar pradesh, in Delivery Manager – Modernization & Microsoft Stack.Microsoft technologies—especially.NET and C#—and proven experience in leading modernization initiatives.
This role requires someone who can manage ...Show moreLast updated: 1 day ago
- Promoted
- New!
Delivery Manager
HCLSoftwarelucknow, India HCL Software is the division of HCL Technologies that operates its primary software business.We develop, market, sell, and support over 20 product families in the areas of DevSecOps, Automation, Di...Show moreLast updated: 10 hours ago
- Promoted
WMS Implementation Manager
Globus LogisticsLucknow, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 24 days ago
- Promoted
Demand Generation Manager
ComplianceQuestLucknow, IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
Technical Services Manager
GenScriptLucknow, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Manager
Pattern BrandsLucknow, IN At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space.
our team thrives on creativity ...Show moreLast updated: 6 days ago
- Promoted
- New!
Quality Assurance Manager
INFOCRATS Web Solutions | Software Development | Digital Marketinglucknow, uttar pradesh, in We are looking for an experienced QA Manager to lead our Quality Assurance team.The ideal candidate will excel in manual and automation testing for web and mobile applications, mentor QA teams, imp...Show moreLast updated: 4 hours ago
- Promoted
- New!
Delivery Leader- Telecom
Incedo Inc.lucknow, uttar pradesh, in You are passionate about Technology, quality and making raving fans of your clients and users.You put your client first and are passionate about making and keeping commitments.You challenge others ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Deputy Manager
Flash Electronics India Pvt Ltdlucknow, uttar pradesh, in Position Deputy Manager / Manager - Magneto QA.Educational Qualification (Diploma / BE) - Mechanical / Electrical.Job Profile / Description QA related Key Performance Indicators monitoring on daily ...Show moreLast updated: 4 hours ago
- Promoted
- New!
IT Delivery Management
MNClucknow, uttar pradesh, in Years of experience in IT Deliveries and Project Management.Responsible for enabling systematic steps toward the achievement of E2E ownership of deliveries.Show moreLast updated: 4 hours ago
- Promoted
- New!
Delivery Manager
Live Connectionslucknow, uttar pradesh, in IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.
Delivery Management & Execution.Lead and manage multiple concurrent...Show moreLast updated: 3 hours ago
- Promoted
TDM Senior Engineer
QualiZealLucknow, IN Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes.
Work with other stakeholders lik...Show moreLast updated: 27 days ago