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Chief Of Staff

Chief Of Staff

Pinnacle Growth Consulting (PGC)New Delhi, Republic Of India, IN
5 days ago
Job description

Chief of Staff (Business & Customer Success)

  • Location : Aerocity, Delhi (Hybrid;

frequent client site visits)

Experience : 5–6 years

Compensation : ₹12–15 LPA (fixed). Performance incentives / bonuses can be added based on BD & JV outcomes.

About Pinnacle Growth Consulting

Pinnacle Growth Consulting partners with high‑growth D2C and eCommerce brands to accelerate their business through strategy, digital marketing, performance optimization, and data‑driven decision‑making. We’re a performance‑first consulting firm committed to delivering measurable outcomes, not just reports.

Role Overview

You’ll be the Founder / CEO’s strategic right hand and—when needed—the acting business head on key accounts or initiatives. You will :

  • Drive strategic programs end‑to‑end, translate goals into roadmaps, and hold teams accountable.
  • Act like BD : open doors, take commercial calls, structure proposals, and progress JVs / partnerships.
  • Lead high‑touch client success : meet clients on‑site, listen deeply, solve bottlenecks, and protect SLAs.
  • Maintain the operating rhythm (OKRs, reviews, dashboards) across marketing, finance, and operations.
  • This role suits a consulting‑trained operator who loves execution, cross‑functional problem‑solving, and being out with customers.

    What You’ll Own

    1. Strategy & Execution

  • Work with the Founder to create annual and quarterly OKRs.
  • Run weekly and monthly business reviews and post-project evaluations.
  • Turn ideas into clear plans and assign ownership for execution.
  • 2. Business Development & Partnerships

  • Identify and connect with potential D2C / eCommerce clients.
  • Create proposals, shape commercials, and lead initial conversations.
  • Build and manage partnerships with agencies, tech vendors, and other key partners.
  • Handle proposal timelines, negotiations, and approvals.
  • 3. Client Success & On-Site Leadership

  • Be the main contact for 3–5 major accounts.
  • Ensure smooth delivery, protect margins, and maintain client satisfaction.
  • Visit clients regularly to understand problems and find solutions.
  • Conduct quarterly reviews with clear outcomes and ROI discussions.
  • 4. Operations & Efficiency

  • Build and improve processes from client onboarding to cash collection.
  • Implement project management systems to track timelines and risks.
  • Solve delivery issues using process improvements or automation.
  • 5. Data & Business Intelligence

  • Define key performance metrics like growth, ROAS, CAC / LTV, and margins.
  • Create live dashboards (Sheets / Looker / Power BI) with weekly updates and insights.
  • Build simple forecasting models for revenue and resource planning.
  • 6. People & Culture

  • Support hiring for critical roles and create clear job scorecards.
  • Promote a strong team culture based on ownership, recognition, and continuous improvement.
  • 7. Executive Support

  • Prepare the Founder for key meetings with concise briefs and data.
  • Represent the Founder in meetings when needed.
  • Qualifications

    Must‑haves

  • 5–6 years in consulting / strategy / operations (D2C / eCom / startups preferred).
  • Strong business fundamentals : funnels, unit economics, P&L basics, pricing, contracts.
  • Evidence of owning cross‑functional programs to outcomes.
  • Excellent written & verbal communication;
  • C‑suite‑ready decks anddata storytelling.

  • Comfortable being on‑site with clients;
  • willing to travel frequently.

    Nice‑to‑haves

  • MBA (Tier‑1 / Tier‑2) or equivalent rigor.
  • Hands‑on with PM tools (Asana / Jira), spreadsheets / SQL basics, and BI (Looker / Power BI / Data Studio).
  • Exposure to marketplace / Shopify ecosystems, ad platforms, CRM / marketing automation.
  • Working Model

  • Base location : Aerocity, Delhi. Hybrid (in‑office 3–4 days / week) with frequent client site travel.
  • Occasional evening / weekend support during launches or escalations.
  • High‑trust, outcome‑first culture;
  • autonomy with accountability.

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