Cluster L&D Manager SAMHI Portfolio

Description

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organizations mission and vision. The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics including product knowledge company philosophy customer service and leadership skills. Conducts needs assessments designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

4-year bachelors degree in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Managing and Administering Employee Training

Coordinates property compliance training programs such as CPR PAR Business We Do Harassment Fire Safety Food Handling OSHA etc.

Ensures participants receive the appropriate property and company orientation understand program materials and build relationships with property leadership team.

Promotes and informs employees about all training programs.

Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation Leadership Skills Trainer Certification Diversity Training and Management Development Program.

Makes any necessary adjustments to training methodology and / or re-trains as appropriate.

Ensures adult learning principles are incorporated into training programs.

Develops implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g. financial management human resources skills).

Managing Employee Development programs

Provides additional training to participants to increase skills (e.g. HR skills).

Helps employees identify specific behaviors that will contribute to service excellence.

Oversees the Management Development Program.

Coaches managers to enhance own performance and to improve the performance of employees.

Develops specific training to improve service performance.

Works with leadership team to determine development needs of managers.

Designs develops and delivers a supervisory development program to build effective supervisory skills.

Drives brand values and philosophy in all training and development activities.

Developing Training Program Plans

Develops and maintains an annual or quarterly training calendar.

Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

Develops implements and maintains a property orientation program for employees to introduce the company and the culture.

Selects trains and develops an internal training cadre to support delivery of technical skills training programs.

Evaluating Training Program Effectiveness

Aligns current training and development programs to effectively impact key business indicators.

Ensures all training and development activities (department specific and general property training) are strategically linked to the organizations mission and vision.

Measures transfer of learning from training courses to the operation.

Tracks key business indicators (employee and guest satisfaction retention and financial results) to determine the effectiveness of current training and development programs.

Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Manager

Key Skills

Project / Program Management,Project Portfolio Management,Portfolio Management,Credit Analysis,Banking,Pricing,Analysis Skills,Project Management,Financial Analysis,Budgeting,Property Management,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1