Customer Solutions Coordinator

The Opportunity

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

Key Responsibilities :

• Ensure customers are satisfied and their expectations are met.
• Oversee repair and maintenance activities to ensure efficiency and that repair hours are met.
• Keep accurate records of all service activities and progress.
• Maintain up-to-date files on equipment procedures and solutions.
• Build and maintain strong relationships with customers regarding service arrangements.
• Gather information from customers to assist Service Engineers with on-site work.
• Coordinate customer service arrangements and schedules with the team.
• Ensure correct and timely information for invoicing.

Requirements :