Service Now Security Operations

Role- Service Now Security Operations

Required Technical Skill Set- ServiceNow, ITSM, ITOM, SecOps

Experience Range-6-10 years

Location-Pan India

Desired Competencies-

Must-Have-

Technical Comptency

1. Security Operations Suite Expertise

Security Incident Response (SIR) : Implementing workflows for detecting, analyzing, and resolving security incidents.

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Vulnerability Response (VR) : Automating vulnerability identification, prioritization, and remediation.

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Threat Intelligence : Integrating threat feeds and correlating indicators of compromise (IOCs).

Configuration Compliance : Monitoring and enforcing security configurations across systems.

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2. Platform & Development Skills

JavaScript & Glide APIs : Writing business rules, script includes, and client scripts for SecOps automation.

Flow Designer : Building workflows for incident triage, escalation, and remediation.

Security Incident Workspace : Customizing dashboards and response playbooks.

3. Integration & Automation

Third-Party Integrations :

SIEM tools (Splunk, QRadar)

Threat intelligence platforms (Anomali, Recorded Future)

Vulnerability scanners (Qualys, Tenable, Rapid7)

Scripted REST APIs : For bidirectional data exchange with external security tools.

Security Orchestration : Automating repetitive tasks like ticket creation, enrichment, and resolution.

4. AI & Now Assist Capabilities

Now Assist for SIR and VR :

AI-powered incident summarization

Automated enrichment and resolution suggestions

Natural language-based workflow generation

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5. Data & Reporting

Performance Analytics : Building dashboards for MTTR, incident trends, and vulnerability KPIs.

Security Posture Dashboards : Visualizing risk exposure and compliance status.

6. Governance & Compliance

Access Control Lists (ACLs) : Securing sensitive security data and workflows.

Audit Trails & Evidence Collection : Supporting regulatory compliance (e.g., GDPR, HIPAA).

SBOM (Software Bill of Materials) : Managing software component visibility and risk.

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7. Training & Certification

Security Operations Fundamentals

Certified Implementation Specialist – Security Incident Response

Certified Implementation Specialist – Vulnerability Response

Bootcamps for Threat Intelligence, MSIM, and Configuration Compliance

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have-

Responsibility :