Asset & Wealth Management - Marcus Delivery - Deposits Fraud - Analyst - Hyderabad

Job Description

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

YOUR IMPACT

We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have strong people management skills, we want to hear from you.

OUR IMPACT

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our leaders play a vital role in upholding the three customer support principles risk management, process innovation and customer focus. You will join and support our US Deposits Fraud Operations team.

Job Summary & Responsibilities

• Manage the day-to-day activities of a Fraud Operations team.
• Lead, manage and supervise the day-to-day operations of a team of 12-15 representatives.
• Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps.
• Provide individual coaching, mentoring, and feedback to the team on a regular basis.
• Educate Fraud Investigators on identification and prevention of fraudulent activity.
• Manage significant caseload and utilize the company investigation system.
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.
• Review existing operational processes and identify opportunities for continuous improvement.
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
• Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate.
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
• Conduct training, monitor quality and quantity of case work and provide feedback on performance.

Basic Qualifications

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com / careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more : https : / / www.goldmansachs.com / careers / footer / disability-statement.html

© The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal employment / affirmative action employer

Skills Required

Continuous Improvement, People Management, Investigation, Mentoring, Coaching, Fraud Detection, Problem Solving