Support Engineer - HCL Commerce

Posting title : Support Engineer - HCL Commerce

Experience : 5-8 Years

Location : Chennai / Bangalore / Pune / Hyderabad / Noida

Work mode : WFO

Primary skills : Basic HCL Commerce, Java & web technologies, log analysis & debugging, ServiceNow / Jira, good communication & problem solving

Qualification : Any Technical Degree

Roles & Responsibilities :

• Provide technical support and troubleshooting for HCL Commerce applications.
• Perform log analysis, debugging, and issue resolution.
• Collaborate with development and infrastructure teams to ensure smooth operations.
• Manage and track incidents through ServiceNow / Jira or equivalent tools.
• Document issues, solutions, and preventive measures to improve support processes.
• Ensure timely communication and resolution of client-reported problems.

Required Skills & Experience :

(ref : hirist.tech)