Business Analyst (Pegasystem)

My client, a global IT consultancy firm is now building up a Pega operation center in India with aggressive hiring plan.

Responsibilities

• Bridge business needs with Pega’s BPM and CRM technology solutions.
• Collaborate with stakeholders to design, optimize, and implement end-to-end digital process automation solutions.
• Partner with business leaders, SMEs, and technical teams to translate complex business requirements into scalable, Pega-based solutions.
• Lead the development of Pega business architecture deliverables, including process models, use cases, and functional requirements.
• Facilitate design sessions and ensure alignment between business objectives and system functionality, maximizing out-of-the-box leverage and safeguarding Pega’s native capabilities.
• Act as a steward for designing functional solutions focused on project scope, avoiding scope creep and unnecessary change requests.
• Enable and educate clients on leveraging out-of-the-box Pega features.
• Build blueprints aligned with process requirements.
• Define and manage business rules, workflows, and case lifecycle stages within the Pega environment.
• Act as a liaison between business stakeholders and Pega development teams to ensure clarity, quality, and traceability throughout the project lifecycle.
• Drive process improvement initiatives leveraging Pega’s decisioning, automation, and case management capabilities.
• Lead workshops with clients to define business requirements, process optimizations, and system enhancements.
• Mentor junior architects and analysts on Pega methodologies and best practices.
• Ensure compliance with enterprise architecture standards and governance frameworks.
• Collaborate with the broader Intelligent Automation community to integrate Pega solutions with RPA, AI, and data platforms.
• Contribute to business development by supporting solution proposals and demonstrations.

Requirements

This role offers the chance to contribute to impactful projects within a supportive and inclusive team culture. If you are interested, please send your CV to s.liao@nigelfrank.com.