Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees' growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Structured Debt Platform Production Services team . This role is located in Pune, MH.

In this role, you'll make an impact in the following ways :

Responsibilities :

• Application Support, perform maintenance changes, and deployments.
• Proactively monitor applications health, alerts / incidents from all systems and software changes that affect applications / business users and take appropriate action.
• Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Communicate with business users in order to understand their needs and requirements.
• Perform process improvements and automations
• Produce Ad hoc Reports for users from database.
• Support Infrastructure and Interfacing applications changes.
• Work in shifts (UK / APAC) on rotational basis.
• Work on weekends and Holidays to support production releases and enterprise events.
• Provide on-call support on rotational basis.

To be successful in this role, we're seeking the following :

At BNY, our culture speaks for itself, check out the latest BNY news at :

Here's a few of our recent awards :

Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

Skills Required

Iis, Crystal Reports, Sql Server, Monitoring Tools, Ssrs, Sql Queries, Infrastructure Support, Problem Management, Banking Domain, application infrastructure , Mvc, Automation, Oracle, App Engine, Incident Management, cloud platform , Change Management, Devops Tools, Dotnet Framework, Release management, Process Improvements