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Service Engineer

Service Engineer

IndiFOSS Analytical Pvt. Ltd.surat, India
30+ days ago
Job description

JOB DESCRIPTION :

  • Analytical Instrument - Service
  • Target Achievement as per KRA / KPI
  • Installation & Training to customers.
  • Exhibition Participation
  • Trail & Demo

Key Skills required :

  • Basics of Electronics and Instrumentation.
  • Knowledge of Trouble shooting of Analytical Instrumentation.
  • Able to understand the Circuit diagram and its flow and capable to trace it on PCB.
  • Knowledge of Validation and calibration of Equipment.
  • Root cause analysis of service complaints

    • Soft skill also required :

    MS-Excel, Computer Proficiency, etc.

    Non-Technical Skills required :

  • Knowledge of CRM, Review / Analyze / update CRM Data entry.
  • Expert in Data Management and Report Preparation based on requirements.
  • Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.
  • Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed.
  • Warranty / AMC expiry renewal along with SCP consumption
  • Anticipate customers and Field team needs and discuss with reporting manager / department head to deliver timely response to meet their expectations.
  • Good Communication Skill.
  • Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.
  • Coordination with Sales and other team for smooth service support activities.

    • Experience : 0- 4 yrs

    Education Required : Diploma / B. Tech / BE in (Electronics / Electrical / Instrumentation)

    Gender : Only Male Candidates Required

    Location : Surat, Gujarat

    Job Type : Full-time

    Remarks : 2 wheeler and Driving License is Mandatory

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    Service Engineer • surat, India