Tech Support Ambassador

About Moonpreneur Inc is not relevant here.

We are a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years with tech and entrepreneurial skills.

Our program helps children explore future academic choices and careers by nurturing their interests and skills through project-based learning and product development experience.

We aim at empowering young innovators with knowledge and means to excel in their chosen area of interest, driven by the idea that the best work is born from diligence, creativity, and fun.

Key Responsibilities :

Provide positive customer experiences by enhancing relationships between customers and our team.

Manage client relationships, take feedback and resolve any issues or conflicts.

Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements :

Prior experience with customer service and call centres in relevant job roles.

Pleasant personality to engage in meaningful conversation.

Good communication skills and listening ability.

Fluency in English

Knowledge of US localization is desirable.

Understanding of US Accent is plus

Required Skills and Qualifications :

Candidate Profile :

• Excellent interpersonal and communication skills.
• Able to handle multiple priorities and tight deadlines.
• Detailed orientated with strong analytical skills.
• Results driven with a proven track record of success.

Benefits : This role offers :

Other Details : You will need :