Sr. Customer Service Representative

Overview

Lutron's Gurgaon team is looking for a Senior Customer Service Representative for the Gurugram location. In this role you'll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, you'll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day.

• Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and 'outside of the box' thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our innovative products & solutions

Responsibilities

What you're going to do :

What's Your Impact

How You Know You're Qualified

Qualifications

Benefits

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

Skills Required

Salesforce, Operations Management, Order Management, Order To Cash