Customer Support Executive

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Role Description

This is a full-time on-site role for a Customer Support Executive, located in Gurugram. The Customer Support Executive will be responsible for responding to customer inquiries, ensuring customer satisfaction, and providing high-quality service. Daily tasks include managing online support requests, assisting with technical support issues, and working collaboratively with internal teams to resolve customer concerns in a timely and efficient manner. Maintaining professionalism and a customer-first approach will be key to success in this role.

Qualifications

• Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Experience in managing Online Support and hands-on Technical Support
• Strong interpersonal and communication skills
• Problem-solving mindset and ability to work under pressure
• Familiarity with CRM tools and basic technical troubleshooting knowledge
• Adaptability to a dynamic, on-site working environment
• Bachelor’s degree in any relevant field is preferred