Talent.com
Specialist - Learning

Specialist - Learning

ConfidentialHyderabad / Secunderabad, Telangana, India
10 days ago
Job description

Job title : Specialist - Learning

  • Location : Hyderabad

About The Job

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health.

Global Learning Services within People Services is responsible for managing and supporting Sanofi's e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.

Main Responsibilities

  • Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base. Conduct in-depth investigations on user cases and articulate the findings in a concise manner
  • Work in the case management tool to report each case and progress on the resolution (ServiceNow). Provide customer service to end-users and e-learning admins in writing. Support the creation and maintenance of knowledge articles based on the process content provided
  • Survey user satisfaction with the LMS application and its user support. Records and analyzes information in order to contribute to service improvement. Effectively handle incoming tickets from employees regarding e-learning applications. Effectively operate in all supporting technology applications required of the role. Analyze and resolve common and rare inquiries using step-by-step instructions and / or subject matter expert knowledge
  • Meet the desired incident management KPIs. Deliver high-quality standard service to internal employees. Continuously seek out ways to improve user satisfaction. Demonstrate knowledge of Global Learning Services processes and procedures provided. Support the incident management process by contributing to knowledge articles based on the content provided in English and Local language. Identify process improvement opportunities through elimination of redundant activities
  • Prepare reporting on KPI's and other metrics. Crosstrain support teams and new-joiners for Learning processes. Mitigate major issue resolution plan with all affected Learning groups. Proactively participation in upcoming Transitions, process changes. Actively looking for ways of Process Improvement.
  • About You

  • Experience : 3 years of professional experience is a requirement Technical. A bachelor's degree is a requirement.
  • Soft skills : Ability to interact with internal and external clients in a professional manner. Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback.
  • Team player, able to collaborate transversally with SBS and Digital teams. Able to understand and manage cases end-to-end. Proactive and problem-solving mindset. Attentive to customer needs and feedback.
  • Technical skills : MS Office knowledge. Experience in incident management tools. ServiceNow expertise is an advantage. LMS experience is preferred. Strong customer service focus. Customer service experience. Good communication skills (both verbal and written). E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred Interpersonal. Ability to interact with internal and external clients in a professional manner
  • Languages : Fluent in English.
  • Why choose us

  • Bring the miracles of science to life alongside a supportive, future-focused team.
  • Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks' gender-neutral parental leave.
  • Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.
  • null Pursue Progress . Discover Extraordinary .

    Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives Let's Pursue Progress and Discover Extraordinary – together.

    At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

    Skills Required

    Servicenow, Lms, Ms Office

    Create a job alert for this search

    Learning Specialist • Hyderabad / Secunderabad, Telangana, India

    Related jobs
    • Promoted
    Retail Learning and Development Specialist

    Retail Learning and Development Specialist

    GIVAHyderabad, Republic Of India, IN
    We’re Hiring : Training Associate / Sr.Are you passionate about developing people and driving performance through impactful learning?. Deliver engaging training sessions for retail teams on customer ...Show moreLast updated: 4 days ago
    • Promoted
    Sales Learning and Development Professional

    Sales Learning and Development Professional

    TPHyderabad, Republic Of India, IN
    Develop and deliver training modules on end-to-end sales processes.Ensure consistent understanding and execution of sales strategies across teams. Improve sales productivity through skill developmen...Show moreLast updated: 25 days ago
    • Promoted
    Learning Resource Specialist

    Learning Resource Specialist

    The Shri Ram AcademyHyderabad, Republic Of India, IN
    The Shri Ram Academy (TSRA), located in Hyderabad’s Financial District, is a progressive educational institution rooted in the IB philosophy. Our approach fosters curiosity, compassion, and courage,...Show moreLast updated: 1 day ago
    • Promoted
    Senior Learning Management System (LMS) Consultant

    Senior Learning Management System (LMS) Consultant

    NTT DATA Business SolutionsHyderabad, Republic Of India, IN
    We want to shape the future with vision and innovation.Be part of it and develop your full potential!.As part of the global NTT DATA Group, one of the most successful IT service providers in the wo...Show moreLast updated: 6 days ago
    • Promoted
    Senior Learning and Development Specialist

    Senior Learning and Development Specialist

    McDonald'sHyderabad, Republic Of India, IN
    One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and op...Show moreLast updated: 6 days ago
    • Promoted
    Senior Associate - Learning & Development

    Senior Associate - Learning & Development

    TrimontHyderabad, Hyderabad (district)
    Founded in 1988 and headquartered in Atlanta, Trimont () is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities ne...Show moreLast updated: 5 days ago
    • Promoted
    Learning And Development Specialist

    Learning And Development Specialist

    AnblicksHyderabad, Telangana, India
    Key skillsLearning And DevelopmentTraining And Development.Training AnalysisOrganizational Development.The L & D Specialist will need to Coordinate and Execute learning journeys that are a mix of c...Show moreLast updated: 27 days ago
    • Promoted
    SAP SF Learning Management System Expert

    SAP SF Learning Management System Expert

    NTT DATA Business SolutionsHyderabad, Republic Of India, IN
    We want to shape the future with vision and innovation.Be part of it and develop your full potential!.As part of the global NTT DATA Group, one of the most successful IT service providers in the wo...Show moreLast updated: 6 days ago
    • Promoted
    Principal - Learning & Development

    Principal - Learning & Development

    HighRadiusHyderabad, Telangana, India
    Principal - Learning & Development (Individual Contributor Role).HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial pro...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Learning and Development Specialist

    Senior Learning and Development Specialist

    TrimontHyderabad, Republic Of India, IN
    Founded in 1988 and headquartered in Atlanta, Trimont (www.Com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabili...Show moreLast updated: 6 days ago
    • Promoted
    Learning & Development Team Lead

    Learning & Development Team Lead

    Citrin Cooperman India LLPHyderabad, Republic Of India, IN
    Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,500 employees in 22 U. This year, we were rated one of the ...Show moreLast updated: 25 days ago
    • Promoted
    Learning Experience Designer and Facilitator

    Learning Experience Designer and Facilitator

    AnblicksHyderabad, Republic Of India, IN
    Key skillsLearning And DevelopmentTraining And Development.Training AnalysisOrganizational Development.The L & D Specialist will need to Coordinate and Execute learning journeys that are a mix of c...Show moreLast updated: 17 days ago
    • Promoted
    Generative AI Training Specialist

    Generative AI Training Specialist

    NxtWaveHyderabad, Republic Of India, IN
    We are seeking an experienced and passionate.The ideal candidate will have 1-3 years of technical experience in.This role is critical in bridging the gap between foundational AI / ML knowledge and pr...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate – Learning & Development

    Senior Associate – Learning & Development

    TrimontHyderabad, Telangana, India
    Founded in 1988 and headquartered in Atlanta, Trimont ( ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities n...Show moreLast updated: 5 days ago
    • Promoted
    Learning Technology Support Specialist

    Learning Technology Support Specialist

    McDonald'sHyderabad, Republic Of India, IN
    One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and op...Show moreLast updated: 17 days ago
    • Promoted
    Training Design Specialist

    Training Design Specialist

    CyaraHyderabad, Republic Of India, IN
    Instructional Designer or Learning Experience Designer.Strong portfolio showcasing interactive eLearning, ILT / VILT, or product training design. Excellent English communication and writing skills wit...Show moreLast updated: 6 days ago
    • Promoted
    Senior Manager, Learning Solutions

    Senior Manager, Learning Solutions

    HighRadiusHyderabad, Republic Of India, IN
    Principal - Learning & Development (Individual Contributor Role).HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial pro...Show moreLast updated: 30+ days ago
    • Promoted
    Learning Experience Specialist

    Learning Experience Specialist

    Indian School of BusinessHyderabad, Republic Of India, IN
    To handle and execute all desired learning programmes as per assigned task lists & established guidelines of the department and provide an outstanding experience for Faculty and Clients of ISB Exec...Show moreLast updated: 6 days ago