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Software Support Executive

Software Support Executive

SnaphuntVadodara, India
28 days ago
Job type
  • Full-time
Job description

The Offer

  • Fantastic work culture
  • A role that offers a breadth of learning opportunities

The Job

Job description :

Job Location : Vadodara, Gujrat

Mode : Work from Office

  • B.Com / M.Com / 2+ years of experience in Tally / Marg / Busy / Quick books / Any Other ERP. Teaching experience in Tally ERP / Marg ERP / Busy ERP / Quick books. Should be able to teach the below-mentioned topics.
  • Creating and maintaining a positive and professional learning.
  • Providing training to employees, Partners or Clients.
  • Knowledge of internet, Ms Excel and word must.
  • Ensure maintenance of day-wise module like Purchase ,Sales, Inventory, Finance and GST
  • Providing individual attention and care
  • Teaching Basic GST, Payroll, Excise duty, Cost calculation Income tax, and Service tax
  • Planning and Preparation for Customer resource planning and allocation
  • Hands-on experience in Tally ERP, Marg ERP, Focus softness, Busy ERP, Quick book, any other ERP

    • Roles & Responsibilities :

  • Provide Demo / Support via phone, email, and chat.
  • Troubleshoot and resolve issues promptly.
  • Escalate complex issues when needed.
  • Master the SaaS software features.
  • Stay updated with new software developments.
  • Assist with customer onboarding.
  • Conduct training sessions and create documentation.
  • Help with data migration and ensure data accuracy.
  • Advise on best practices for data management.
  • Maintain support documentation and knowledge base.
  • Manage customer interactions in the ticketing system.
  • Collect customer feedback and suggest software improvements.
  • Collaborate with the product development team.
  • Troubleshoot technical issues.
  • Assist in software testing and quality assurance.
  • Build and maintain customer relationships.
  • Ensure customer satisfaction and retention.

    • The Profile

  • You have at least 1 year experience including solid experience in a similar role within Professional Services and IT.
  • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
  • You have working knowledge of erp, tally, quickbook, busy, excel and GST
  • You are adaptable and thrive in changing environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • Fluent English to effectively liaise with stakeholders in the region

    • The Employer

    Our client is a creative and ambitious Software Development Company that was established in the year 2002. They offer expertise in  Website Development, Web Application Development, SEO and Mobile Application Development . The company specializes in custom design and development of applications to client specifications.