Talent.com
This job offer is not available in your country.
Operation Head - FMS

Operation Head - FMS

CrestDadar - Mumbai
16 days ago
Job description

Operation Head - FMS

Team : Management

Experience :

  • 12 + years of experience with hospitality in luxury brands like Taj and Oberoi’s and / or facility management companies with major presence.
  • Experience of handling 1000+ staff office is a must.

Educational Qualification :

  • Bachelor's degree in hospitality management or a related field is preferred
  • FMS operations with large companies is preferred
  • Excellent leadership and team management skills
  • Knowledge of health and safety regulations and procedures related to food handling and storage
  • Strong organizational and problem-solving abilities
  • Key Competencies :

  • Self starter, develop and leverage relationships, excellent communication, building and managing teams, result oriented, focus on customer service and superior customer experience.
  • MS Office including word, excel and power point is must.
  • Job Summary :

    This role will be single handedly manage entire FMS vertical. The company’s goal is to deliver world class FMS services for clients by providing housekeeping, F&B, security, valet, and handyman support. This role will ensure the implementation of policies and procedures to be the best-in-class FMS operations in line with the company’s vision.

    The role will report to the Head Operations.

    Key Responsibilities :

    Hospitality and Customer Experience

  • Implement best practices from hospitality
  • Work continuously to improve the service delivery
  • Focus on customer experience of office users and their customers Revenue Generation and Profitability
  • Ensure 95%+ attendance of the staff deployed
  • Improve revenue generation opportunity for the company
  • Plan optimum buffer staff for the sites to minimize shortages
  • Plan optimum reliever staff for the sites so that profitability is not impacted in case of absenteeism.
  • Operations Productivity

  • Implement clear roles and responsibility within operations team
  • Make team accountable for their roles and responsibility
  • Develop team members to achieve the company’s goal of delivering world class services to customers
  • Implement Online technology-based team monitoring
  • 100% use of Crest View Application and checklist SOP for the sites
  • 100% client retention for the FMS vertical
  • Client Relationship

  • Timely renewal of contracts and submission of bills with 100% accuracy
  • Meeting customers and work on the feedback to improve the services and client satisfaction
  • Share client vision with team to deliver best services and motivate team
  • SOP and Best Practices

  • Implement company’s SOP and best practices for service delivery for office management
  • Implement top class hospitality standards by training team
  • Improve internal rating score and maintain high standards for implementing process and documentation including checklist, SOP for site
  • Safety & Security

  • Responsible for the fire life safety of the property.
  • Implement security SOP and protocols
  • Implement the highest standard for fire safety in common areas and inside the office space
  • Meetings and Events
  • Make sure on-site team delivers delightful customer experience for meetings
  • MIS and Reporting

  • Flash daily report for attendance, issue log, additional work log
  • Provide weekly snag list to the client
  • Provide weekly inventory report to client
  • Plan and implement training calendar with Training Manager
  • Attitude :

    Integrity, punctuality, team player, positive attitude, creative thinking, high energy, growth mindset

    Create a job alert for this search

    Operation • Dadar - Mumbai

    Related jobs
    Operation Executive

    Operation Executive

    Powermax Fitness India Pvt. Ltd.Andheri, Maharashtra, India
    With over 13 years in the business, we are dedicated to manufacturing top-notch fitness equipment and delivering exceptional services globally. Our mission is to promote fitness awareness and facili...Show moreLast updated: 24 days ago
    Head of Technology Infrastructure Operation

    Head of Technology Infrastructure Operation

    Skill VentoryMumbai, IN
    This role is responsible for managing mission critical Banking Infrastructure Operations on •7 • basis.Operations include on-prem Data Centres, Cloud Infrastructure, traditional virtualisation platf...Show moreLast updated: 30+ days ago
    Process Lead - Operation Excellence

    Process Lead - Operation Excellence

    Talent WorxMumbai, MH, IN
    Quick Apply
    Talent Worx is a growing services & recruitment consulting firm, we are hiring for our client which is a leading Big4 Consulting firm and provider of financial intelligence, data analytics, and...Show moreLast updated: 30+ days ago
    Senior Officer - Facility Management

    Senior Officer - Facility Management

    Renault GroupINDIA
    To manage Facility Management Services Company & Builder and ensuring effective maintenance of entire premises - Bengaluru. To manage both Soft services and MEP services by supervising all facilitie...Show moreLast updated: 30+ days ago
    ResearchAyu - Manager / Senior Manager - Operations - IIM / IIT / ISB / MDI / FMS

    ResearchAyu - Manager / Senior Manager - Operations - IIM / IIT / ISB / MDI / FMS

    Healthy Life InnovationMumbai, India
    Job Title : Manager / Senior Manager - (Operations) Location : Navi Mumbai Experience Required : 5+ years in similar roles Education : ...Show moreLast updated: 22 days ago
    TA Operation

    TA Operation

    ScaleneWorksMumbai, Maharashtra, India
    Quick Apply
    The incumbent will be supporting the Talent Acquisition team with operational activities for a leading Conglomerate.Coordinate and schedule interviews between candidates and hiring managers, ensuri...Show moreLast updated: 30+ days ago
    Operation Executive

    Operation Executive

    White ForceMumbai
    Handling overall Center Operations.Follow up for Installment collection .Good in data management and word.Show moreLast updated: 30+ days ago
    Travelling store operation Manager

    Travelling store operation Manager

    Acme Services Private LimitedMumbai, MH, India
    Quick Apply
    Job Description : Conduct regular visits to multiple store locations to audit operations and provide hand...Show moreLast updated: 3 days ago
    AVANA - Business Development Manager - Corporate Lending - IIM / ISB / MDI / FMS

    AVANA - Business Development Manager - Corporate Lending - IIM / ISB / MDI / FMS

    AVANA CompaniesMumbai, India
    Overview : We are seeking a dynamic and results-driven Business development officer with specialised expertise in hospitality properties. This role focuses on fostering and manag...Show moreLast updated: 30+ days ago
    Operation Head

    Operation Head

    Truckinzy Infotech Private LtdMumbai, MH, in
    Quick Apply
    Operations Head / Traffic Manager – Navi Mumbai.Ritu Group is seeking a highly experienced.Operations Head / Traffic Manager. The ideal candidate will be responsible for ensuring smooth dispatches, ...Show moreLast updated: 12 days ago
    Executive - FMS

    Executive - FMS

    GMR GroupINDIA
    Timely & proper processing of hotel, car & guesthouse booking as per requirement for employee & Guest, as well as provide support to FMS team as in when required. As a part of FMS function in Delhi,...Show moreLast updated: 30+ days ago
    Assistant Manager - Consulting Sales - IIM / ISB / MDI / FMS

    Assistant Manager - Consulting Sales - IIM / ISB / MDI / FMS

    LeanFlo Inc.Mumbai, India
    B2B BUSINESS DEVELOPMENT is will NOT be able to consider applicants with experience in SALES SUPPORT / DIGITAL MARKETING / BRAND MANAGEMENT / CATEGORY MANAGEMENT / MER...Show moreLast updated: 30+ days ago
    Operation Associate

    Operation Associate

    Interactive BrokersMumbai, India
    The position supports local and global Operations, Control, and Client Communication-related functions for the cash and derivative markets. Daily reconciliation of trades, positions and settlements ...Show moreLast updated: 30+ days ago
    Operation geologist

    Operation geologist

    QuEST Global Services Pte. LtdIndia
    Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs ...Show moreLast updated: 30+ days ago
    Operation Theatre (OT) Technician

    Operation Theatre (OT) Technician

    Asian Heart InstituteMumbai, Maharashtra, IN
    Quick Apply
    Position We seek a skilled and dedicated Operation Theater Technician to join our team.As an OT Technician, you will play a critical role in assisting surgical teams during cardiac procedures, ensu...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    operation Executive

    operation Executive

    ThoughtSol Infotech Pvt. LtdMumbai, IN
    Job Title : Operation Executive.Monitor and maintain optimal stock levels to meet customer demand.Coordinate and manage purchase orders for HP products. Liaise with vendors and internal teams to ensu...Show moreLast updated: 7 hours ago
    Zycus - Assistant Manager - Performance Marketing - IIM / ISB / MDI / FMS

    Zycus - Assistant Manager - Performance Marketing - IIM / ISB / MDI / FMS

    ZycusMumbai, India
    Zycus is looking for an Assistant Manager - Performance Marketing.We focus on managing and optimizing paid media campaigns across LinkedIn Ads, Google Ads, and Meta Ads to drive demand generation a...Show moreLast updated: 9 days ago
    Manager Operation ( Health Care )

    Manager Operation ( Health Care )

    Sir H.N. Reliance Foundation Hospital & Research CentreMumbai, Maharashtra, India
    Healthcare Operations Manager is responsible for overseeing the daily operations of healthcare facilities to ensure efficient and high-quality service delivery. Manage the day-to-day operations of t...Show moreLast updated: 7 days ago