Customer Support Executive

Handle customer queries, complaints, and feedback via phone, email, chat, and social media.

2. Ensure prompt and effective resolution of customer concerns to enhance satisfaction.

3. Coordinate with internal teams such as sales, logistics, and service teams to facilitate smooth order fulfilment and after-sales support.

4. Track and monitor customer interactions, ensuring timely follow-ups and resolution.

5. Maintain accurate records of customer interactions and transactions in CRM tools.

6. Need to get Feedbacks, Reviews and work towards high score in CSAT & NPS

7. Provide product information, warranty details, and guidance on usage and maintenance.

8. Ensure compliance with company policies and service quality standards.

Qualifications & Skills :

Education : Bachelors degree

Experience : 1-2 years of experience in customer service, customer support, or a similar role. Experience in retail, e-commerce, or furniture / mattress industries is a plus.

Skills :

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in CRM software and MS Office.

Ability to multitask and work in a fast-paced environment.

Empathy and patience when dealing with customers.

Fluency in English, Hindi; knowledge of regional languages is a plus.(Preferably : Malayalam, Telugu)