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Deputy General Manager / General Manager - Shop Excellence

Deputy General Manager / General Manager - Shop Excellence

Confidential JobsRepublic Of India, IN
3 days ago
Job description

Role : Deputy General Manager / General Manager – Shop Excellence

Base location : Mumbai / Dubai

Reporting : CEO - Pharma

Travel : 40% travel, more extensive initially

What you become a part of :

The successful candidate will design, lead implement operational processes to enhance efficiency and deliver high- quality customer service across our wholesale depots and stores in different countries in Africa.

What to expect :

  • Monitor shop plans and program performance to maximize operational efficiency and drive growth.
  • Drive in-store planning, coordination & evaluation of promotions, marketing and visual merchandising support in collaboration with Shop Operations Manager.
  • Co-ordinate customer activation / loyalty programs;

identify any other schemes as may be appropriate for implementation.

  • Continuously Track inventory and stock levels to ensure continuous supply and achieve sales targets.
  • Identify opportunities to launch flash campaigns / schemes basis product / SKU-wise inventory.
  • Track monthly performance (sell through, inventory mix and level, retail presentation, store profitability and target achievement) against plan and proactively identify solutions to close performance gaps, if any.
  • Standardize SOPs across stores and drive automation of shop processes.
  • Lead continuous improvement initiatives and performance management of shop managers.
  • Coach, train, and develop in-store teams in product knowledge, merchandising, customer service, and sales skills.
  • Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
  • Collaborate with other regional teams such as warehouse, sales and marketing, supply chain, finance as needed to create synergy.
  • Essential qualifications & experience :

  • Secondary qualifications such as B.Com is mandatory and life sciences / pharmacy qualifications such as B.Sc. / D. Pharm / B. Pharm is preferred.
  • 12- 15 years of relevant experience with minimum 5 years in a regional role ideally within the pharmaceutical environment / retail pharmacies.
  • Desired skills & attributes :

  • Strong coaching, training, and team development skills.
  • Ability to work as an individual contributor with high impact.
  • Excellent communication, consulting, and collaboration skills.
  • Experience working cross-culturally in multi-country matrix environments.
  • Fluency in English;
  • French or Portuguese proficiency is preferred.

    Why Join Us ?

  • Be part of a fast-growing, mission-led organization transforming healthcare access in Africa.
  • Work alongside passionate teams with deep expertise and purpose.
  • Opportunity for growth, innovation, and exposure to cross-cultural operations.
  • Application :

    If this role is of interest to you, please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.

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    Deputy General Manager • Republic Of India, IN

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