IT Director - Enterprise Architecture & Integration Delivery

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data : all in the service of creating the most human processes and experiences for customers and employees.

Job Description

About the Role

To support our continued growth and scale, we are seeking an innovative and accomplished leader to build and lead both the Enterprise Architecture and Integration Delivery functions in a fast-paced, SaaS-driven environment. This newly created role will establish a Center of Enablement (CoE) for integrations across IT and business systems.

You will own the strategy, planning, design, delivery, and operational management of enterprise architecture and integration platforms - driving seamless connectivity across our technology ecosystem. Positioned at the intersection of strategic architecture and hands-on delivery, this role will enable scalable, secure, and interconnected business systems that power our long-term growth objectives.

Responsibilities

• Establish and lead the Enterprise Architecture practice, defining standards, governance frameworks, and review boards to drive enterprise-wide consistency and alignment across all business applications and platforms.
• Design, build, and manage enterprise integration platforms that connect multiple enterprise and engineering applications, enabling workflow automation and streamlining end-to-end business processes (e.g., Idea-to-Offering, Lead-to-Quote, Quote-to-Cash, Procure-to-Pay, Record-to-Report, Hire-to-Retire, Incident-to-Resolution).
• Oversee integration budgets, including tooling, platform investments, and resource allocation, ensuring cost optimization and measurable value delivery.
• Provide vision and strategy to ensure scalability of systems, processes, and talent across the organization.
• Build and lead a high-performing team of solution architects and integration engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Drive integration solution design across the enterprise using modern SaaS and cloud integration technologies.
• Evaluate emerging technologies and SaaS platforms, driving security, rationalization, and modernization initiatives while ensuring compliance with SOX, GDPR, HIPAA, and IAM standards (Azure AD / Okta).
• Develop a deep understanding of the end-to-end technology landscape, spanning master data, transactional systems, and analytics.
• Assess current tools and scalability, identify gaps, and lead the evaluation and selection of integration and architecture solutions that support organizational growth.
• Collaborate with key business and technology stakeholders to define and maintain roadmaps aligned with both strategic and operational priorities.
• Lead architecture and provide technical oversight for large transformational initiatives and provide technical oversight and guidance to developers working on multiple projects
• Develop and maintain business architecture artifacts to improve agility and innovation.
• Define, publish, and communicate architecture and integration standards, frameworks, principles, and roadmaps.
• Manage relationships with software vendors and service providers supporting integration initiatives.
• Establish consistent metrics to measure data quality and solution effectiveness.

Qualifications

Key Success Metrics

Location preference :

India - Bangalore, India - Chennai

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Skills Required

Cpq, Erp, Tableau, Dell Boomi, Hris, Togaf, Netsuite, Salesforce, Itsm, Workato, Workday, Itil, Billing, Mulesoft, Azure, Crm