Business Manager - Sales OperationExpedia Group • Bengaluru, Republic Of India, IN
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Business Manager - Sales Operation
Expedia Group • Bengaluru, Republic Of India, IN
1 day ago
Job descriptionOverview : This role drives revenue predictability, execution discipline, CRM hygiene, and cross-functional coordination across the Provider business. It is a strategic Revenue Operations function requiring strong analytical capability, process discipline, and a deep understanding of sales systems and GTM execution. Responsibilities CRM Governance & Pipeline Discipline Own Salesforce data hygiene, ensure timely deal updates, validate accuracy. Drive visibility on pipeline, forecasts, and process adherence. Revenue Forecasting & Insights Lead weekly forecast calls; analyse client / producttrends. Highlight risks, opportunities, and revenue leakage. Reporting & MIS Automation Publish weekly / monthly performance reports. Drive dashboard automation and streamline MIS workflows. Execution Cadence Management Run daily / weekly / monthly sales rhythms and track action items. Ensure TAT / SLA adherence and enforce operating discipline. Cross-Functional Coordination Liaise with Finance, MIS, Product, CST, Marketing for smooth sales delivery. Act as the operational anchor across teams. Deal Desk Support Track NDAs, MSAs, SoWs, rate cards, and contract closures. Manage documentation via Zoho Sign / DocuSign and ensure clean handovers. Billing Readiness & Compliance Ensure billing documentation, approvals, and process compliance. Support Finance during audits and safeguard revenue governance. Market & Industry Study Track market movements and competitor trends. Map insights to product performance and highlight opportunities. Sales Enablement Prepare sales decks, support Salesforce enhancements, and drive process discipline. Improve sales productivity and enablement readiness. Requirements 5–8 years in Sales Ops / Revenue Ops / Business Analytics. Strong skills in Excel, presentations, and CRM tools (Salesforce preferred). Ability to work across leaders and functions;
strong communication and analytical ability. Experience in high-growth, process-driven environments is an advantage.
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Operation Manager • Bengaluru, Republic Of India, IN
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