Client Operations Associate

We're reinventing the market research industry. Let's reinvent it together.

At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Position to perform tasks related to the Contract Approvals, Implementation and Decommission processes for Promo. The Approvals and Implementation Associate will work with the Approvals and Implementation Manager for Promo. (full time US hours when in training, possible 4 hours on US time after training).

Responsibilities

Assists the Promo Approvals and Implementation Manager in the account approval, implementation and decommission processes.

Creates and monitors tickets in JIRA. Confirms resolution and escalates as needed with the stakeholders to ensure timely resolution.

Ensures accuracy and timely delivery of Client Site Builds and works with Database Team to resolve issues according to contract requirements.

Performs maintenance in Numerator Promotions Client Site and AdLert related to client builds.

Utilizes Numerator Promotions Client Site and Numerator Promotions Intel Platform to review client builds for quality control checks.

Updates Promo project progress in OpenAir to ensure proper Revenue Recognition on client deliverables in Netsuite.

Researches and responds to client service tickets in JIRA pertaining to client builds and works with Sales Operations and Client Directors to resolve issues with Approval Quotes and ensure they conform to accepted policies and guidelines

Searches, edits and updates JIRA, Salesforce and other Numerator systems to manage day-to-day responsibilities

Escalate issues to the appropriate person / area including, but not limited to, the Commercial, Database, Operations, Product, Sales and Engagement teams

Ensure documentation of tickets and supporting documents (including procedural documentation) remains up-to-date and accurate at all times

Provides sales and customer support in the pre-quote process as needed.

Co-ordinates the Decommission of Client Assets

Assists in projects related to their work as needed

Responsible for the training of staff on the above functions as needed

Skills & Requirements

Position requirements

Promo PEP Indexing training, experience and solid performance is required

Knowledge of JIRA and Salesforce preferred

General requirements :

Proficient in Microsoft Office and G-Suite with Strong Excel Skills (Ops Excel assessment test - 100% completion)

Detail oriented and highly organized

Commitment to quality and focus on clients.

Self motivated, proactive in learning and taking on additional responsibilities.

Commitment to delivering the results on time

Skills Required

Salesforce, Microsoft Office, Excel, Jira