EUCS_TOOLS_SCCM_Kolkata

Greetings from TCS!!!!!!!

TCS Hiring for EUCS_TOOLS_SCCM

Job Location : Kolkata

Experience Range : 3-5 Years

Job Description :

At least 4 years of previous IT End User Support

Proficient in English communication and should have experience supporting end users remotely through remote connecting tool

Should have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc.

Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely

Work experience in ITSM ticketing tool like Cherwell, tracking and closure

Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling

Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset

Exposure in remote connecting tool , Application packaging

L2 Level Desktop Troubleshooting Experience on Hardware and Software

Strong knowledge of Microsoft based operating systems (Windows 10, 11)

Microsoft based Office 365 applications , Macbooks

Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)

Look out for areas of improvement to help enhance user experience from desktop support perspective.

Should be flexible to work in shifts

Knowledge on Customer satisfaction and handing customer experience

Should have experience in installing approved software remotely