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Chief Operating Officer

People EquationLudhiana, Punjab, India

19 days ago

Job description

Role : Chief Operating Officer (COO)

Location : Ludhiana, Punjab, India

Hospital Type : Multi-Specialty, 220 Beds

Reporting To : Managing Director

Team : Departmental Heads (Medical, Nursing, HR, Finance, Operations, Quality, Supply Chain)

Qualifications & Experience

Masters in Hospital Administration ( MHA), MBA , or equivalent
Minimum 15–20 years of healthcare leadership experience, with at least 5 years in a COO or equivalent role in a 150+ bedded hospital
Strong understanding of healthcare operations , compliance, quality systems, and business strategy
Exposure to growth-stage environments, process automation, and hospital ERP systems

Role Overview

The Chief Operating Officer (COO) will be responsible for driving operational excellence, improving clinical and financial performance, and building scalable systems to support the hospital’s ambitious growth targets. The COO will lead multi-disciplinary teams and ensure seamless coordination across all departments to deliver high-quality patient care and sustainable business outcomes.

Key Responsibilities

Operational Leadership

Oversee daily hospital operations across clinical and non-clinical functions.

Drive improvements in bed occupancy, patient turnaround time, and service delivery efficiency.

Ensure timely delivery of services in OPD, IPD, OT, diagnostics, and support functions.

Strategic Execution & Growth

Translate the hospital’s strategic vision into executable annual operating plans.

Support the expansion of high-margin specialties, patient programs, and digital health initiatives.

Lead cost optimization, revenue enhancement, and process reengineering projects.

Quality, Compliance & Accreditation

Ensure compliance with NABH and statutory norms (Fire, Biomedical Waste, AERB, etc.).

Implement hospital-wide quality assurance programs and SOP adherence.

Monitor clinical outcomes, infection control, and patient safety metrics.

People & Culture

Build a high-performing culture through strong team leadership and accountability.

Partner with HR for manpower planning, doctor onboarding, and nursing capacity building.

Drive training, engagement, and retention initiatives aligned with clinical excellence.

Financial Oversight

Co-own P&L responsibility with the CFO; monitor departmental budgets and cost centers.

Track and improve key ratios (EBITDA margin, ALOS, AR days, revenue / bed).

Identify new revenue streams (corporate tie-ups, wellness, insurance panels).

Patient & Stakeholder Engagement

Monitor patient satisfaction, grievance resolution, and service recovery.

Liaise with doctors, patient families, government authorities, and corporate clients.

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Chief Operating Officer • Ludhiana, Punjab, India