Key Responsibilities
Operational & Process Management
- Oversee the end-to-end AR process : invoicing, cash application, collections & dispute resolution.
- Monitor customer accounts, ageing reports, overdue balances;
set and track KPIs suchas Days Sales Outstanding (DSO), collection rate, bad-debt write-offs.
Ensure payments are applied accurately and timely;reconcile AR sub-ledgerto general ledger;manage unapplied or unresolved items.
Develop, implement and maintain AR policies, procedures, internal controls (including SOX, GAAP compliance) to reduce risk of revenue leakage and bad debt.Collaborate cross-functionally (Sales, Customer Success, Legal, Operations) to resolve escalated issues with large or strategic customers;negotiate settlements when required.
Provide forecasting : short, medium and long-term cash inflows from receivables;support working capitalplanning.
Lead process improvement and automation initiatives in the AR function : improving accuracy, scalability, efficiency, leveraging ERP or AR automation tools.