No longer accepting applications
Process Consultant
Cognizantbhubaneswar, orissa, in14 hours ago
Job descriptionLead complex, large-scale ITSM transformation programs from design to adoption. Define and mature all key ITIL processes ( Incident, Problem, Change, Configuration, SLM , etc.) for multi-provider landscapes. Drive Organizational Change Management (OCM) to ensure process adoption across internal and vendor teams. Ensure ITSM tooling (e.g., ServiceNow) is optimized and integrated to support the defined processes. Define, negotiate, and govern key SLAs, OLAs, and KPIs for all service providers. Lead strategic Continual Service Improvement (CSI) initiatives, focusing on service quality, efficiency, and cost reduction. Act as the ultimate escalation point for cross-tower / cross-vendor process conflicts and service integration challenges. Minimum 15 years of progressive experience in IT Service Management and IT Consulting. Deep, demonstrable experience in designing and implementing SIAM models in complex, global environments. Proven track record of leading large-scale, complex transformation programs end-to-end. Expert ability to engage and influence C-level and senior stakeholders . Strong working knowledge of ITSM / ESM platforms (e.g., ServiceNow, BMC) capabilities and integrations. Mandatory : ITIL 4 Managing Professional (MP) or ITIL 4 Strategic Leader (SL) (or ITIL v3 Expert). Highly Desirable : SIAM Professional or SIAM Foundation . Project Management Professional ( PMP ). COBIT or Lean / Six Sigma certification.
SIAM / ITSM Process Consultant
Roles & Responsibilities
Strategic Design & Governance
- Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).
- Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.
- Develop the long-term ITSM / SIAM strategy aligned with business objectives and digital transformation.
- Establish and chair executive-level governance boards (e.g., Change, Service Review) to manage vendor performance and risk.
Process Execution & Transformation
Performance & Improvement
Desired Experience
Certifications
Create a job alert for this search
Consultant • bhubaneswar, orissa, in
Related jobs
%20Pvt%20Ltd)
%20Pvt%20Ltd)
- Promoted
Technical Consultant
Programmers.iobhubaneswar, orissa, in Senior Microsoft D365 Techno-Functional Architect- FTE.PAN INDIA Remote, Work from Home.We are seeking a Microsoft Dynamics 365 Techno-Functional Architect with deep expertise across both Dynamics ...Show moreLast updated: 25 days ago
- Promoted
- New!
Plm Process Consultant
Tata Consultancy ServicesBhubaneshwar, Republic Of India, IN Experience Range : 8 Years to 12 Years.Job location : Mumbai, Bangalore, Hyderabad, Kolkatta.Notice Period : Immediate to 30 Days.
Strong command of the PLM business process.Functional understanding of...Show moreLast updated: 3 hours ago
- Promoted
Solutions Consultant
Smart Food Safe : Quality & Food Safety Management SoftwareBhubaneshwar, Republic Of India, IN Smart Food Safe is a leading and innovative software company specializing in providing technology solutions for businesses to excel in Quality, Food Safety, Regulatory, and Traceability management....Show moreLast updated: 28 days ago
- Promoted
MES Consultant - AVEVA / Wonderware
Avtech Software Services (I) Pvt Ltdbhubaneswar, India One of our leading clients is looking for an MES (Manufacturing Execution System (AVEVA / Wonderware)) Consultant, open to.
Required Skills : System Platform, AVEVA – Performance, AVEVA – Insight, AVEV...Show moreLast updated: 6 days ago
- Promoted
Consultant - Fertility
Oasis FertilityCuttack, Odisha, India At Oasis Fertility, we are dedicated to bringing hope and happiness to couples by offering compassionate, evidence-based fertility care.
As one of India’s leading fertility networks, we are committe...Show moreLast updated: 15 days ago
- Promoted
- New!
Process Consultant
CognizantBhubaneshwar, Republic Of India, IN Lead the architecture and implementation.Service Integration and Management).Establish and chair executive-level.Change, Service Review) to manage vendor performance and risk.Process Execution & Tr...Show moreLast updated: 2 hours ago
- Promoted
Process Excellence Expert - Otc
AB InBev GCC IndiaBhubaneshwar, Republic Of India, IN AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 5 days ago
- Promoted
- New!
Associate Process Manager
Eclerx Services Limited, Mumbai, MaharashtraBhubaneshwar, Republic Of India, IN As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives.You will be re...Show moreLast updated: 3 hours ago
- Promoted
SAP Success Factors consultant
Syntaxbhubaneswar, orissa, in Syntax is a leader in providing Cloud and Managed Services to businesses across North America, South America, Europe, and the Pacific.
Syntax offerings, including their best-in-class Enterprise Clou...Show moreLast updated: 27 days ago
- Promoted
- New!
Process Associate
Olive Green ConsultingBhubaneshwar, Republic Of India, IN Handle customer queries through calls, emails, or chats as per process requirements.Maintain accurate documentation and update systems regularly.
Ensure timely resolution of issues while adhering to...Show moreLast updated: 2 hours ago
- Promoted
Presales Consultant
CSM TechnologiesBhubaneswar, Odisha, India The candidate should be smart and have excellent communication skills.S / He needs to work on RFPs, tender documents, concept notes, presentation and system study.
The selected candidates also need to...Show moreLast updated: 1 day ago
- Promoted
Technical Consultant (AI & Integrations)
89 Solutionsbhubaneswar, orissa, in Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions.Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee suppor...Show moreLast updated: 30+ days ago
- Promoted
Senior Solution Consultant
ComplianceQuestbhubaneswar, orissa, in Solution Consultant plays a critical role in the success of the Implementation Services team.Solution Consultant is to provide product recommendations and configurations, ensuring proactive communi...Show moreLast updated: 24 days ago
- Promoted
EPCMCS Sr. Consultant
MatchPointbhubaneswar, orissa, in Must have 5+ years’ experience in Oracle EPM Cloud, 3+ years' experience in Oracle EPCMCS.Specializes in Oracle EPM Groovy scripting.
Nice to have good skill on EPM Automate.Good knowledge of financ...Show moreLast updated: 19 days ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC Indiabhubaneswar, orissa, in AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 5 days ago
- Promoted
Business Process Consultant
Smart Food Safe : Quality & Food Safety Management SoftwareBhubaneshwar, Republic Of India, IN Smart Food Safe is a leading and innovative software company specializing in providing technology solutions for businesses to excel in Quality, Food Safety, Regulatory, and Traceability management....Show moreLast updated: 28 days ago
- Promoted
Mes Consultant - Aveva / Wonderware
Avtech Software Services (I) Pvt LtdBhubaneshwar, Republic Of India, IN One of our leading clients is looking for an MES (Manufacturing Execution System (AVEVA / Wonderware)) Consultant, open to.
Required Skills : System Platform, AVEVA – Performance, AVEVA – Insight, AVEV...Show moreLast updated: 6 days ago
- Promoted
- New!
Oarcle Apex Consultant
APPIT Software Incbhubaneswar, orissa, in Job Description : Sr Apex Consultant (EBS) , 6+ Yrs Exp , Excellent technical skills.Project (Imp / Support) : CEMS Support.Show moreLast updated: 14 hours ago