Customer Success Manager

Job Description

We are seeking a skilled professional to manage and optimize our Customer Success platform.

The ideal candidate will work collaboratively across time zones to ensure our customer success teams have the tools and insights they need to drive customer outcomes.

• Manage day-to-day administration of the Customer Success platform, including user management, permissions, and security settings
• Configure and maintain Rules Engine, Data Designer, Journey Orchestrator, and other Customer Success modules
• Design and implement custom objects, fields, and relationships to support evolving business requirements
• Manage integrations between Customer Success and other systems (Salesforce, data warehouses, support platforms)
• Monitor and troubleshoot data sync issues and integration failures
• Develop and maintain data transformation workflows to ensure accurate customer health scoring
• Create and optimize data load processes for customer data, usage metrics, and engagement information
• Build and maintain dashboards, reports, and analytics for various stakeholder groups
• Design customer health scorecards and risk indicators
• Create executive-level reporting on customer success metrics and KPIs

Required Skills and Qualifications

This role requires strong technical skills, excellent communication skills, and the ability to work effectively in a remote team environment.

Benefits

As a successful candidate, you will have the opportunity to work on a variety of projects, develop your skills and expertise, and contribute to the growth and success of our organization.