Assistant Manager-Customer Support
On2Cook India Pvt Ltdahmedabad, gujarat, in12 hours ago
Job descriptionStart as a one-person powerhouse — and slowly build, train, and lead your dream team of support legends. Mentor your team to stay cool under pressure, and warmer in tone. Instill the “customer first” mindset — not just in training sessions, but in every conversation. Coordinate with warehouses, couriers, and vendors to ensure replacements and parts move faster than excuses. Work closely with the operations and service teams to make sure every customer feels prioritized, not parked. Turn complaints into loyalty stories — and angry customers into brand advocates. Follow up like a pro until every issue finds closure (and every customer finds peace). Keep the “human” in customer support — empathy, understanding, and a touch of humor go a long way. Track KPIs like TAT, CAPA, resolution time, and NPS — and use them to make things better, not just prettier. Spot trends before they turn into trouble and push for smarter systems and smoother processes. 5–8 years in customer support, preferably in appliances, hardware, or anything that has a mind of its own. Strong communicator, quick thinker, and cool-headed problem solver. You treat every customer as if they signed your paycheck — because, technically, they do. You believe empathy isn’t a soft skill — it’s a power move. Educational Background : Bachelor’s degree in business, marketing, hospitality, or a related field; MBA is preferred. Sales Acumen Strong understanding of sales principles, lead nurturing, and customer engagement strategies. Communication & Customer Service Skills : Excellent verbal and written communication skills with a customer-focused approach. Ability to handle objections, resolve issues, and build rapport with clients. Leadership & Collaboration : Proven ability to lead and motivate a team to achieve targets. Strong interpersonal skills to work effectively across departments. Technical Proficiency : Proficient in using CRM software and sales tools, along with Microsoft Office Suite (Word, Excel, PowerPoint). Time Management & Problem-Solving : Highly organized with the ability to multitask and meet deadlines in a fast-paced environment. Strong problem-solving skills and a results-oriented mindset.
Assistant Manager – Customer Support
Location : Ahmedabad, India
Employment Type : Full-time
Experience : 5–8 years
About Us – On2Cook
At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention.
Globally recognized and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award). If you are passionate about food, innovation, and culinary excellence, this is your chance to cook up a bold career.
About the Role
At On2Cook India Pvt. Ltd., we’re not just building smart cooking devices — we’re building trust.
And that means when something breaks down, you don’t.
We’re looking for a hands-on Assistant Manager – Customer Support who starts as a one-man (or one-woman) army, and over time, builds an unbeatable team of problem-solvers. Someone who can juggle appliance breakdowns, warranty claims, replacements, logistics chaos, and customer calls — all while staying as calm as a simmering dal.
If “customer first” is your reflex, not your policy — welcome home.
What You’ll Be Doing (and Loving)
Customer Support Operations
- Handle complaints, breakdowns, and warranty requests with the speed of a pressure cooker whistle.
- Manage service calls, ticketing systems, and after-sales coordination that feels effortless to customers (even if it takes ten calls behind the scenes).
- Ensure every issue is closed with empathy, precision, and maybe even a smile emoji.
Team Building & Management
Logistics & Coordination
Customer Experience & Relationship Management
Reporting & Continuous Improvement
Who You Are
Why On2Cook
At On2Cook, you’ll lead a team that doesn’t just fix problems — it builds trust, one call at a time.
We don’t just care for our customers; we cook for them, too.
Create a job alert for this search
Assistant Support • ahmedabad, gujarat, in
Related jobs
- Promoted
- New!
Customer Support
NDANadiad, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 16 hours ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordanand, gujarat, in SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
- New!
Assistant Manager-Customer Support
ConfidentialAhmedabad, India Assistant Manager – Customer Support.At On2Cook, we are redefining the future of cooking.Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, ...Show moreLast updated: 14 hours ago
- Promoted
- New!
Customer Support Specialist
CareerUS SolutionsGandhinagar, IN The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services.Respond to ...Show moreLast updated: 16 hours ago
- Promoted
Customer Support Specialist
LawSikhoGandhinagar, IN URGENT HIRING : Customer Support Team.Immediate Openings! Work From Home!.We are looking for motivated candidates, especially from Tier 2 / 3 / 4 / 5 Cities, to join our remote Customer Support team.Days ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate
AsiteAhmedabad, Gujarat, India We at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.If you are looking forward to a progressive career, join A-team- Asite.
Excellent communication skil...Show moreLast updated: 30+ days ago
- Promoted
- New!
Advantmed - Manager - Technical Support
ConfidentialIndia, Ahmedabad Manager - Technical Support (Ahmedabad, WFO).We are seeking a Manager - Technical Support to join our team in Ahmedabad.This is a full-time, work-from-office role with a rotational shift.The ideal ...Show moreLast updated: 14 hours ago
- Promoted
Assistant Manager - Team Lead - Blended process
ConfidentialAhmedabad Understands policies, processes and procedures to effectively supervise the team and is responsible for delivering against defined KPIs (including NPS, Voice SL, FCR, Lost Hour, Schedule Adherence,...Show moreLast updated: 30+ days ago
- Promoted
Advantmed - Manager - Technical Support
Advantmed India LLPAhmedabad Manager - Technical Support (Ahmedabad, WFO) About the Job : We are seeking a Manager - Technical Support to join our team in ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Tech Program Manager - Guest Support T500-14002
lululemonGandhinagar, Republic Of India, IN Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.We owe our success...Show moreLast updated: 1 hour ago
- Promoted
Customer Success Manager
Zocketanand, gujarat, in Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 30+ days ago
- Promoted
Manager, IT Support Services
Adani Enterprises LimitedAhmedabad, Republic Of India, IN The IT End User Support Team Leader will be responsible for leading the End User Support team in delivering high-quality technical support to employees across the organization.This role ensures tha...Show moreLast updated: 25 days ago
- Promoted
Customer Support Specialist (Unpaid)
SM RecordAhmedabad, Republic Of India, IN SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 21 days ago
- Promoted
Gaming Customer Support Associate
TELUS DigitalGandhinagar, Republic Of India, IN TELUS International!! Hiring For International Gaming Chat Process.Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class custo...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Assistant
ConfidentialAhmedabad, India We are seeking a dedicated and knowledgeable Technical Support Assistant to join our team.The role involves providing critical support for Fire Safety ELV Systems, ensuring the smooth operation of ...Show moreLast updated: 10 days ago
- Promoted
- New!
Walk-In Drive - Customer Support - International Voice Process - 0 To 4 Yrs Exp
Infosys BPMGandhinagar, Republic Of India, IN Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!.Infosys BPM Hiring Center785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J.Nagar, Benga...Show moreLast updated: 1 hour ago
- Promoted
- New!
Assistant Manager-Customer Support
On2Cook India Pvt LtdAhmedabad, Gujarat, India Assistant Manager – Customer Support.At On2Cook, we are redefining the future of cooking.Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, ...Show moreLast updated: 9 hours ago
- Promoted
Senior Customer Support Engineer
StitchFinGandhinagar, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 6 days ago