CRM Solution Consultant, Telecommunications and Technology Providers

Overview

As a Solution Consultant for Indias Telecom Media & Technology (TMT) sector you will play a pivotal role in helping telecom operators media companies and IT / ITES conglomerates transform customer engagement order management and operational efficiency through innovative CRM solutions. You will partner with Sales Product Management and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of Indias TMT priorities compliance requirements and digital transformation initiatives.

What Youll Do

As a TMT Solution Consultant you will leverage your technical and domain expertise to develop position and deliver product-specific solutions during sales engagements while supporting quarterly and annual sales objectives for your territory.

Key responsibilities include :

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for telecom operators media enterprises and IT / ITES organizations.
• Lead discovery workshops tailored to TMT needs uncovering challenges such as customer lifecycle management subscription billing order fulfillment and service orchestration.
• Deliver compelling product demonstrations that showcase how our solutions enable end-to-end order management including order capture decomposition orchestration and fulfillment across complex telecom and IT service environments.
• Respond to technical and product-related inquiries from TMT customers partners and internal teams ensuring alignment with TRAI guidelines data privacy laws and industry-specific compliance standards.
• Collaborate with Product Management to provide feedback on enhancements that address unique TMT needs such as multi-play service bundling OTT integration and AI-driven predictive analytics.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in TMT-focused engagements.
• Stay informed on competitive landscape and regulatory changes including TRAI directives emerging 5G use cases and IT / ITES outsourcing trends.
• Represent the company at TMT events including telecom summits media technology forums and IT industry conferences.

Qualifications :

What Were Looking For

To succeed in this role you should bring :

7 years in pre-sales solution consulting or sales engineering.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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Export Control Regulations

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Remote Work : No

Employment Type : Full-time

Key Skills

Marketing,Business Process,Customer Service,Communications,Cloud,Products demonstration,C#,Database,CRM,Project Management,Client Relationship,Interpersonal skills,Sales goal,Sales Process,Analytics

Department / Functional Area : Sales

Experience : years

Vacancy : 1