Customer Experience Assistant (Fringe HQ)

KEY RESPONSIBILITIES

Customer Support & Service Delivery

• Provide professional, friendly and timely customer service via phone and email
• Serve as the first point of contact for general and accessibility enquiries, offering accurate and inclusive support
• Process ticket sales, exchanges, refunds, vouchers, memberships and merchandise using Red61
• Support accessibility bookings and assist customers through the access booking process
• Maintain a strong understanding of the Adelaide Fringe program, venues, show changes, promotions and ticketing policies
• Respond to customer enquiries and complaints, escalating when necessary and ensuring a positive resolution

Call Centre Operations

Policy & Compliance

ESSENTIAL / DESIRABLE CRITERIA

Education & Experience

Soft Skills & Personal Attributes

Please note, in order to be successful in applying for this role you must be available for the specified training date. No alternative will be available.

Training Day : Wednesday 11th February

PAY RATE :  LPA Production & Support Staff Level 3, $34.48 p / h

Benefits of working at Adelaide Fringe :

Adelaide Fringe is a world-renowned, annual arts festival that celebrates culture, place and artists from across the globe. Bringing 8,000+ independent artists far and wide to South Australia, Adelaide Fringe is a destination for culture seekers in search for a hive of activity.

For 64 years, Fringe's innovative and inclusive approach as an open access arts festival has made it a hub for emerging talent, as well as a destination for established artists from around the world. Among the audiences at Adelaide Fringe are hundreds of industry professionals from around the world, scouting for shows to book for future touring. This makes Adelaide Fringe a thriving marketplace for artists as well as a public facing festival.

Adelaide Fringe is a not-for-profit organisation that celebrates diversity and encourages a social cohesion through cultural exchange, bringing people together and providing a platform for artists to share their unique perspectives with a global audience.

Adelaide Fringe's popularity has led to significant growth in ticket sales year-on-year, making it Australia's biggest arts festival and must-visit destination for travellers seeking out cultural experiences.