Customer Service Representative

Job description

Customer Service Executive

Location : Gurugram, Haryana

Contact Person - HR Kusum WhatsApp your resume to 8130502496

Interview Mode - Only Face-to-Face (No Virtual Interviews)

Qualification - 0-3 yrs (Freshers are welcome)

Job description

PolicyBazaar.Com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Key Responsibilities :

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets that the team lead sets.

Required Skills :

Qualifications

Interested candidates can share their resume with

kusumnegi@policybazaar.com or via WhatsApp to 8130502496.