This job offer is not available in your country.

Senior Infrastructure & Cloud Support Engineer

Danush Systems and SolutionsBengaluru, Karnataka, India

3 days ago

Job description

Job Description – Senior Infrastructure & Cloud Support Engineer

Location : Bangalore

Website : www.dhanush.com

Job Type : Full Time (Monday-Saturday)

CTC Range : ₹5–7 LPA (Fixed – Based on hands-on skills, not previous company size)

Role Summary :

We are looking for a hands-on Senior Infrastructure & Cloud Support Engineer to handle Level 2 / 3 escalations related to servers, firewalls, Microsoft 365, Azure, network configurations, VPNs, and customer-specific setups. You will act as the technical backbone for the service team and work closely with the Helpdesk, Field Engineers, and the Customer Success Manager to ensure SLA compliance and advanced issue resolution.

Key Responsibilities :

Server & Infrastructure Support

Manage and troubleshoot Windows Server environments (AD, DNS, DHCP, GPO)
User provisioning, group policies, file server permissions, login scripts
Virtualization (Hyper-V / VMware) setup and snapshot restores

Cloud & M365 Sup port

Handle Azure AD, Exchange Online, SharePoint, MFA poli

ciesConfigure and troubleshoot hybrid environm

entsMigrate mailboxes, manage OneDrive and Teams issue

Network & Secu rity

Manage and configure firewalls (FortiGate, Sophos, SonicWall, Ubiquiti, etc.)

VPN setup (site-to-site & client-based), port forwarding, IP planning

Basic routing, VLAN, switch config reviews for SME clients

Escalation & RCA Handling

Resolve L2 / L3 escalated tickets from helpdesk or

CSMDocument RCA for all P1 / P2 tickets and support SLA Champion

Own closure of preventive alerts on core infra

Internal Coordination

Guide and train L1 / L1.5 engineers on escalated to

picsSupport project team during infra handovers to ser

vicePrepare and present weekly technical reports to CSM and CEO

Required Ski lls

4–5 years in MSP or IT Infra support (L2 / L3 level)

Strong experience with Windows Server & Active Directory

Familiarity with Azure AD, M365 admin, basic PowerShell

Hands-on with firewall configuration and VPN setup

Working knowledge of VLANs, DHCP relay, port security, etc.

Good documentation habits (RCA, ticket notes, asset changes)

Qualification

B.E. / B.Sc. in Computer Science or related field

Certifications preferred : MCSA / AZ-104 / CCNA

Locat ion : Bangalore (On-site & remote support to client)

Reports To : Customer Success Manager & CEO (escalation layer)

This is a full-time, on-site role based in Bangalore.

Only apply if you are aligned with the role scope and compensation range.

Please do not apply if your expectations, experience, or background are significantly mismatched from the above scope. We appreciate your time and clarity.

Note :

We are not looking for MNC-style profiles with large team dependency, ticket-based delivery, or limited hands-on ownership.

Create a job alert for this search

Cloud Infrastructure Engineer • Bengaluru, Karnataka, India