System Administrator

Technical Skills :

Mandatory : Install & Configure laptops (HP models G7, G8, G10) , Pc’s, Basic Networking, understanding of switches & routers, Win 10 / 11 OSD & troubleshooting.

Nice to have : MAC installs & troubleshooting, Video Conferencing (Yealink), Network Printers,

MECM basics, ServiceNOW, Digital Media Players (Scala). Microsoft certifications, ITIL framework

Roles and Responsibilities :

Operational Support (1st Line / 2nd Line) :

Actively participate in desktop / laptop support operations and report on tasks / activities.

Provide Level 1 / 2 technical support for all Windows-based (Win10 / Win11) or MAC client machines.

Record all actions in detail using the incident management tool and methodology.

Responsible for software installation & troubleshooting (Local & Remote) of desktops & laptops through service requests.

Manage hardware stock and inventory using in-house developed tools.

Handle deployment of software(s) using SCCM.

Conduct bulk rollouts across the organization.

Create new virtual PCs using VMWare vSphere 6.x / 7.x.

Configure in-house telephony applications.

Coordinate with other technical teams for incident resolution.

Propose changes to the knowledge base / documentation (Technical / Functional).

Provide weekly support during business hours (Ombuds as per Colruyt terminology) as per the team roster throughout the year.

Solve issues, drive enhancements, and improve support for all IT-related functions : operational support, application support, and service delivery.

Preferred Knowledge and Skills :

PC Hardware and troubleshooting knowledge.

Basic networking knowledge.

Microsoft certification on Win10 / 11 operating system, or MAC (Optional).

Knowledge of ITIL framework (Optional).

Expectations :

A professional who believes in organizational values such as respect towards individuals, teamwork, readiness to serve, cost / benefit mindset, efficiency with simplicity, and open communication while respecting privacy / confidentiality.

Work from Office in Hyderabad location.

Ability to work in a complex environment with flexibility to adapt to changing conditions.

Good communication skills (verbal, non-verbal, written) in English.

Self-driven, proactive, quick learner with a strong sense of ownership.

Social and able to build professional relationships with people at all levels.

Customer-friendly yet assertive (e.g., critical in non-standard requests).

Proficient in creating and maintaining data in Microsoft Word and Excel.

Experience and Qualifications :

To 5 years of relevant and recent experience in Windows System administration (Win10 / Win11 / MAC).

Diploma / Graduation / Engineering Degree from a reputed institute.