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ITSM expert

ITSM expert

Tata Consultancy ServicesPrayagraj(Allahabad), IN
13 days ago
Job description

ITSM expert

ITSM expert

Location : Mumbai

Experience : 5 years to 12years

Interview Mode : Online Drive

Interview Date : 26th June 2025 (Thursday)

Interview Time : 2 : 00 PM to 5 : 00 PM

Must Have :

  • Good written and communication skill
  • Project coordination skills
  • Good Client handling
  • Well versed with Microsoft suite of applications like SNOW , Excel, PowerPoint etc.
  • Prior experience of supporting reporting , MIM
    • Good to Have :
  • ServiceNow
  • Agile Methodology
  • Incident management

Roles & Responsibilities :

  • Good hands on experience of working in SNOW and reporting , Dashboards.
  • Prepare daily / weekly / monthly report for management , leadership customer as per requirements.
  • Completely own MIM Process.
  • Interacting with customer and present monthly issue / P1 / P2 / RCA , improvement action.
  • Strong knowledge on Incident & Problem management.

    • 15 years of Full time Education

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    Itsm • Prayagraj(Allahabad), IN