Customer Support Engineer II

Key Responsibilities :

• Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, handling impending escalations, and case resolution.
• Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings, etc.).
• Work closely with customers and stakeholders to ensure timely resolution of reported incidents.
• Develop, test, and document workarounds for reported product tickets.
• Communicate with engineering teams to report and investigate customer issues.
• Contribute solutions to the knowledge base.
• Collaborate with team members to provide guidance, mentorship, and training.
• Participate in technical and non-technical team projects.

Skills We're Looking For :

Skills Required

Database Administration, Oracle, Sql Server, Mysql, Postgres, Database Security