Contract Operations Manager

About Ausgrid – we’re wired for good

We’re the largest distributer of electricity on Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

Are you a strategic thinker with strong contract management skills and a passion for operational excellence? Do you thrive in a dynamic environment where no two days are the same?

We are seeking a Contract Operations Manager to lead the management of contracted services that directly support our Field Delivery Teams. This role is pivotal in streamlining service delivery, enhancing contractor performance and removing barriers to on-ground success. From overseeing non-destructive excavation services and earth drilling to managing minor civil works and plant hire, this role demands versatility, operational oversight and actions plus a hands-on leadership style.

You’ll be accountable for supplier management, performance and delivery across a wide range of operational categories. Your mission : ensure our contractors deliver safely, efficiently, and to high-quality standards.

Key responsibilities will also include :

• Lead formal contract meetings, procurement support, and specification development.
• Engage with contract users to develop service needs and performance expectations.
• Ensure value-for-money by validating supplier claims and contract compliance.
• Audit sites, contractors, plant, and personnel for safety, capacity, and quality assurance.
• Develop and maintain a robust, pre-qualified contractor panel.
• Build strong supplier relationships to meet operational needs.
• Manage day-of-operation escalations, such as storm support coordination.
• Drive strategic improvements in contractor performance and delivery models.
• Support system development and provide training for end-users.
• Lead and mentor a high-performing team of contract operations professionals.

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.

You’re an experienced contract and operations manager with a strong technical background and a proactive, solutions-oriented approach. You can confidently navigate between the field, project managers and procurement teams, all while keeping your finger on the pulse of contract performance, safety and delivery standards.

To be successful in this role, you will hold the following skills and experience :

• Degree or Advanced Diploma in Electrical Engineering (or related discipline).
• Class C Driver's Licence (Essential for regular regional travel).
• Deep understanding of industry regulations, standards, and safe work practices.
• Proven experience in managing technical and commercial supplier relationships.
• Strong analytical and reporting skills with attention to performance metrics.
• Ability to manage high-pressure situations while maintaining positive relationships.
• Exceptional communication and leadership skills.
• Strong organisational and time management capabilities.
• Demonstrated ability to lead teams, inspire action, and deliver on complex goals.
• High proficiency in MS Office and ability to navigate multiple business systems.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits designed to support your financial, health, and personal well-being! From salary sacrificing on electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, you’re bound to find something that empowers your life. Plus, our Fit for Life program ensures you're always feeling your best—physically and mentally.

Celebrate success every day with our Amped Recognition Program, where peers can cheer each other on. Looking to grow professionally? We’ve got you covered with study assistance, organisational training, secondments and our dynamic mentoring program.

We’re proud to offer gender-neutral family leave to support all our employees, as well as an exclusive Employee Staff Club for a little extra fun. For those supporting family members, our Aged Care Support Services offer expert guidance on aged care to ensure peace of mind. At Ausgrid, it's all about supporting you in every aspect of life!

If you require support with your application / reasonable adjustments for the interview process, please reach out to our dedicated Talent team

Application close date : 26 November 2025 (this date is subject to early closure)

Applicants must have full Australian work rights to apply.

Join us in shaping a diverse and inclusive workforce where everyone can thrive.